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ISO 7101:2023 Fundamentals · LearnSpace
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ISO 7101:2023 Fundamentals

Курс от British Standards Institution
Начальный≈ 9.7 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

ISO 7101:2023 is the first international standard dedicated to healthcare quality management systems, providing a framework for healthcare organizations of any size to establish sustainable, high-quality health services. This course will help you develop a comprehensive understanding of the purpose, principles, and requirements of ISO 7101:2023, enabling you to support improvements in healthcare quality, patient safety, and organizational performance. Through engaging learning activities, you will explore key concepts including the creation of a culture of quality, people-centred care, risk identification and management, patient and workforce safety, and continual improvement. You will also learn how these principles can be applied within healthcare organizations to improve healthcare delivery and care outcomes. What makes this course unique is its focus on the world's inaugural healthcare quality management standard and its practical approach to implementing a people-centred health system. By completing the course, you will gain valuable insights into building safer, more effective, and more efficient healthcare services while supporting sustainable improvement and enhancing stakeholder confidence. Whether you work in healthcare, quality management, or have an interest in healthcare quality, this course provides a strong foundation for understanding and applying ISO 7101:2023.

Навыки, которые вы освоите

Quality ManagementQuality Management SystemsRisk ManagementPatient SafetyMedical RecordsPatient-centered CareHealth SystemsHealth CareCorrective and Preventive Action (CAPA)GovernanceQuality AssessmentPatient TreatmentQuality ImprovementPublic Health and Disease PreventionQuality MonitoringAudit PlanningPerformance MeasurementOccupational Safety And HealthPublic HealthHealth Care Administration

Программа курса

12 модулей · 130 учебных материалов

01Introduction to ISO 7101: 202310 материалов
ISO 7101:2023 FundamentalsВидеоISO 7101:2023 Fundamentals Course OverviewЧтениеNavigation instructionsЧтениеIntroduction to ISO 7101: 2023Видео

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Преподаватель курса

ISO 7101:2023 Fundamentals
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Обучение на Coursera

≈ 9.7 ч

12 модулей

Язык: Английский

Часть программы вашего университета
ISO 7101:2023 – Building a foundation for healthcare qualityPLUGIN
What is ISO 7101:2023?Видео
ISO 7101 healthcare quality management: Importance and benefitsЧтение
Introduction to ISO 7101:2023: Module summaryЧтение
Introduction to ISO 7101:2023: GlossaryЧтение
Knowledge checkЗадание
02Key concepts and structure8 материалов
Key concepts and structureВидеоClause 0.2 - 0.4PLUGINThe service user, Clause 1, 2 and 3ЧтениеActivity: Terms and definitionsPLUGINStructure of ISO 7101PLUGINKey concepts and structure: Module summaryЧтениеKey concepts and structure: GlossaryЧтениеKnowledge checkЗадание
03Clause 4 - Context of the organization 9 материалов
Clause 4 - Context of the organization ВидеоClause 4 - Context of the organizationЧтениеClause 4.1 Understanding the organization and its contextВидеоClauses 4.1 - 4.3PLUGINActivity: Types of stakeholdersPLUGINClause 4.4 Management system for quality in healthcare organizationsЧтениеClause 4 - Context of the organization: Module summary ЧтениеClause 4 - Context of the organization: GlossaryЧтениеKnowledge checkЗадание
04Clause 5 - Leadership12 материалов
Clause 5 - LeadershipВидеоClauses 5 and 5.1PLUGINActivity: Leadership and commitmentPLUGINClause 5.2 Healthcare quality policy (Part one)ВидеоClause 5.2 Healthcare quality policy (Part two)ЧтениеActivity: Implementing a revised quality policy at a telehealth centrePLUGINClause 5.3 Roles, responsibilities and authoritiesЧтениеActivity: Responsibilities, authorities and accountabilitiesPLUGINClause 5.4 Service user focusPLUGINClause 5 - Leadership: Module summaryЧтениеClause 5 - Leadership: GlossaryЧтениеKnowledge checkЗадание
05Clause 6 - Planning13 материалов
Clause 6 - PlanningВидеоClauses 6 - 6.1ЧтениеSubclause 6.1.2 Risk cultureВидеоClause 6.1.3 Management processesЧтениеActivity: Risks and opportunitiesPLUGINClause 6.2 Healthcare quality objectives and planning to achieve themPLUGINActivity: Considering the United Nations Sustainable Development GoalsPLUGINClause 6.3 Planning of changes (Part one)ЧтениеThe problematic EMR updateВидеоClause 6.3 Planning of changes (Part two)ЧтениеClause 6 - Planning: Module summaryЧтениеClause 6 - Planning: GlossaryЧтениеKnowledge checkЗадание
06Clause 7 - Support15 материалов
Clause 7 - SupportВидеоClauses 7 and 7.1ЧтениеClause 7.2 - Competence (Part one)ВидеоClause 7.2 - Competence (Part two)ВидеоClause 7.2 - Competence (Part three)ВидеоClauses 7.3, 7.4 and 7.4.1PLUGINSubclause 7.4.2 - Service user communicationВидеоSubclauses 7.4.2 - 7.4.4ЧтениеActivity: CompetencePLUGINClauses 7.5 and 7.5.2ЧтениеSubclause 7.5.3 - Control of documented informationВидеоSubclauses 7.5.4 - 7.5.6PLUGINClause 7 - Support: Module summaryЧтениеClause 7 - Support: GlossaryЧтениеKnowledge checkЗадание
07Clause 8 - Operation (Part one)12 материалов
Clause 8 - Operation (Part one)ВидеоClause 8 - OperationЧтениеClause 8.1 Operational planning and controlВидеоClauses 8.1 - 8.2PLUGINWaste management and reductionЧтениеSustainable healthcare organizationsВидеоSubclause 8.3.3 Environmental responsibilityЧтениеActivity: Waste managementPLUGINClause 8.4 Handling and storage of materials and Clause 8.5 Service user belongingsPLUGINClause 8 - Operation (Part one): Module summaryЧтениеClause 8 - Operation (Part one): GlossaryЧтениеKnowledge checkЗадание
08Clause 8 - Operation (Part two)13 материалов
Clause 8 - Operation (Part two)ВидеоClauses 8.6 - 8.8 ЧтениеClause 8.9 Provision of servicesPLUGINPeople-centred care and service user experienceЧтениеAspects affecting the service user (non-patient) experienceВидеоSubclause 8.10.2.2 Service user experience assessmentЧтениеCompassionate care and inclusivity and diversityPLUGINActivity: Cultural beliefs and concepts in healthcarePLUGINSubclause 8.10.5 - Health literacyЧтениеCo-production, workforce wellbeing and ethicsPLUGINClause 8 - Operation (Part two): Module summaryЧтениеClause 8 - Operation (Part two): GlossaryЧтениеKnowledge checkЗадание
09Clause 8 - Operation (Part three)14 материалов
Clause 8 - Operation (Part three)ВидеоSubclause 8.12.1 Patient safety (Part one)ВидеоSubclause 8.12.1 Patient safety (Part two)ВидеоSubclause 8.12.1 Patient safety (Part three)ВидеоSubclauses 8.12.2-8.12.5PLUGINSubclause 8.12.6 Infection prevention and control (IPC)(Part one)ЧтениеSubclause 8.12.6 Infection prevention and control (IPC) (Part two)ВидеоSubclause 8.12.6 Infection prevention and control (IPC) (Part three)ВидеоSubclause 8.12.6 Infection prevention and control (IPC) (Part four)ЧтениеSubclauses 8.12.7-8.12.9PLUGINActivity: Patient safetyPLUGINClause 8 - Operation (Part three): Module summaryЧтениеClause 8 - Operation (Part three): GlossaryЧтениеKnowledge checkЗадание
10Clause 9 - Performance evaluation13 материалов
Clause 9 - Performance evaluationВидеоClauses 9 – 9.1.1 ЧтениеSubclause 9.1.2 Healthcare quality indicators (Part one)ВидеоSubclause 9.1.2 Healthcare quality indicators (Part two)ВидеоSubclause 9.1.2 Healthcare quality indicators (Part three)ВидеоSubclause 9.1.3 Methods and Subclause 9.1.4 ResultsPLUGINActivity: Performance evaluationPLUGINClause 9.2 Internal auditЧтениеClause 9.3 Management reviewВидеоSubclauses 9.3.2 - 9.3.3 ЧтениеClause 9 - Performance evaluation: Module summaryЧтениеClause 9 - Performance evaluation: GlossaryЧтениеKnowledge checkЗадание
11Clause 10 - Continual improvement8 материалов
Clause 10 - Continual improvementВидеоClause 10.1 Continual improvementВидеоClause 10.2 - Nonconformity and corrective actionЧтениеSubclause 10.2.2 Management of nonconformity and corrective actionPLUGINActivity: NonconformitiesPLUGINClause 10 - Continual improvement: Module summaryЧтениеClause 10 - Continual improvement: GlossaryЧтениеKnowledge checkЗадание
12Course summary3 материалов
ISO 7101:2023 Fundamentals: Course summaryЧтениеISO 7101:2023 Fundamentals: Next stepsЧтениеTest of understandingЗадание