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Курс от Logical Operations
courseraIT и технологии
ITIL 4: Management Practices
Курс от Logical OperationsО курсе
To round out your experience with the ITIL framework, in this course, you'll explore seven key ITIL practices: continual improvement, service-level management, change enablement, incident management, service-request management, service desk, and problem management. You'll also explore other ITIL practices of note, including general management, service management, and technical management practices. This is the third and final course in a multi-course Specialization.
Навыки, которые вы освоите
Help Desk SupportIncident ManagementChange RequestsService LevelIncident ResponseOperationsAsset ManagementIT ManagementTechnical ManagementService ManagementProblem ManagementIT Service ManagementInformation TechnologyInformation Technology Infrastructure LibraryOperations ManagementInformation Technology OperationsChange Control
Программа курса
3 модулей · 19 учебных материалов
01Key ITIL Practices10 материалов
Учитесь у экспертов
Bill Rosenthal
Преподаватель курса