Keeping Work Organized with DevOps

О курсе

This course is all about DevOps workflow management, monitoring, incident reviews, and organizational design. You'll learn how DevOps teams keep work visible, combine development and operations priorities, and use shared systems to improve collaboration and product quality. The course covers the “work is work” mindset, proactive monitoring, observability, business metrics such as Mean Time To Detect, and blameless incident reviews that turn incidents into learning opportunities. You will also examine organizational models, from functional silos to cross-functional structures, and evaluate which characteristics best support rapid delivery, communication, shared accountability, compliance flexibility, and continuous improvement. Real-world examples show how these practices can help teams organize work more effectively in complex software environments. By the end of this course, you'll be able to: - Explain the “work is work” mindset and how shared backlogs can align development and operations priorities. - Describe how proactive monitoring differs from reactive dashboards and why observability matters. - Identify business and operational metrics, including Mean Time To Detect, that support healthier monitoring practices. - Use blameless incident reviews to uncover contributing factors and improve team processes. - Compare traditional siloed structures with matrix and other cross-functional models used in DevOps settings. - Evaluate organizational structures against DevOps-friendly traits such as fast feedback, autonomy, communication, and shared accountability. - Analyze a hybrid modernization example to see how teams balance legacy systems, cloud change, and continuous improvement.

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Courtney Kissler

Vice President, Nike Digital Platform Engineering