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Lead Teams Through Change, Conflict, and Uncertainty · LearnSpace
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Lead Teams Through Change, Conflict, and Uncertainty

Курс от Board Infinity
Начальный≈ 18.8 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Today’s managers are expected to lead teams through constant change, workplace conflict, stress, and uncertainty—while maintaining trust, productivity, and morale. In this course, you will develop the leadership capabilities required to guide teams confidently through transitions, resolve conflicts constructively, manage emotionally difficult situations, and build resilient, psychologically safe work environments. By the end of this course, you will be able to communicate change with clarity, reduce resistance during uncertain situations, make better decisions when direction is unclear, and apply proven conflict resolution frameworks to individual and group disagreements. You will also strengthen emotional intelligence, learn practical stress and resilience strategies, and create team conditions that foster collaboration, inclusion, accountability, and psychological safety. Built around realistic workplace cases, leadership simulations, conflict tools, and actionable frameworks, this course equips supervisors and managers with immediately usable techniques to lead teams steadily—even when pressure, ambiguity, and tension are high.

Навыки, которые вы освоите

Conflict ManagementResilienceLeadershipEmotional IntelligenceStress ManagementChange ManagementDiversity and InclusionCollaborationDealing With AmbiguityCommunication StrategiesEthical Standards And ConductTeam LeadershipTeam CollaborationLeadership and ManagementLeadership DevelopmentTeam ManagementDecision MakingOrganizational ChangeTrustworthinessHuman Resources

Программа курса

4 модулей · 85 учебных материалов

01Leading Through Change and Uncertainty20 материалов

Change Dynamics

Understanding Change Responses: Emotional & Behavioral PatternsВидеоModels of Change (Bridges, ADKAR, Kübler-Ross for Leaders)ВидеоMapping Team Reactions to Transition StagesВидеоGlossaryЧтение

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Board Infinity

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Lead Teams Through Change, Conflict, and Uncertainty
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Обучение на Coursera

≈ 18.8 ч

4 модулей

Язык: Английский

Часть программы вашего университета
Read more about Emotional Dynamics and the Change Curve in OrganizationsЧтение
Guiding Teams Through Change: Understanding Reactions, Building ResponseDIALOGUE
Practice Quiz : Change DynamicsЗадание

Communicating Change

What, Why, How: The Core Structure of Change CommunicationВидеоTwo-Way Communication Strategies to Reduce AnxietyВидеоHandling Resistance, Pushback & MisinformationВидеоRead more about Communicating Change and Managing Employee ResistanceЧтениеPractice Quiz : Communicating ChangeЗадание

Leading Through Ambiguity

Decision-Making Under UncertaintyВидеоPrioritizing Work When Direction Is UnclearВидеоEstablishing Short-Term Alignment & Stabilizing RoutinesВидеоRead more about Managing Uncertainty, Risk, and Resistance to ChangeЧтениеLeading Through the Fog: Change, Communication, and Clarity in Uncertain TimesDIALOGUELeading Through Change SimulatorPLUGINPractice Quiz : Leading Through AmbiguityЗаданиеGraded Quiz : Leading Through Change and UncertaintyЗадание
02Conflict Dynamics and Resolution23 материалов

Conflict Styles

Personal Conflict Modes (Thomas-Kilmann Model)ВидеоIdentifying Escalation Patterns & TriggersВидеоMatching Conflict Style to ContextВидеоRead more about Conflict Modes, Styles, and Escalation at WorkЧтениеPractice Quiz : Conflict StylesЗадание

Conflict Resolution Frameworks

Step-by-Step Conflict Mediation Models (Interest-Based, DESC, 5-Step)ВидеоAsking Questions That Reveal Interests Over PositionsВидеоStructuring Productive Mediation ConversationsВидеоRead more about Interest-Based Negotiation and Conflict Resolution FrameworksЧтениеPractice Quiz : Conflict Resolution FrameworksЗадание

Facilitating Difficult Group Discussions

Ground Rules for High-Tension ConversationsВидеоHow to Intervene Constructively When Conversations DerailВидеоStrategies for Maintaining Psychological SafetyВидеоRead more about Structuring and Managing Difficult DiscussionsЧтениеPractice Quiz : Facilitating Difficult Group DiscussionsЗадание

Managing Cross-Cultural & Inter-Group Conflict

Understanding Cultural Dimensions and Their Influence on Conflict StylesВидеоStrategies for Resolving Inter-Group ConflictВидеоAddressing Conflict Related to DEI Issues (Microaggressions, Bias)ВидеоRead more about Cultural Dynamics, Intergroup Conflict, and Inclusive ResolutionЧтениеFrom Tension to Transformation: Navigating Conflict with ConfidenceDIALOGUEConflict Resolution LabPLUGIN
03Emotional Intelligence, Stress, and Resilience18 материалов

Emotional Intelligence

EQ Competencies for Leaders (Self-Awareness, Self-Regulation, Empathy)ВидеоIdentifying Emotional Triggers in Work ScenariosВидеоRegulation Strategies for Constructive ResponsesВидеоRead more about Emotional Intelligence and Leadership EffectivenessЧтениеPractice Quiz : Emotional Intelligence, Stress, and ResilienceЗадание

Managing Stress

Recognizing Early Signs of Overload & BurnoutВидеоEvidence-Based Stress Management TechniquesВидеоSupporting Team Members Under High PressureВидеоRead more about Burnout, Resilience, and Managing Difficult ConversationsЧтениеPractice Quiz : Managing StressЗадание

Building Resilient Teams

What Resilience Looks Like at the Team LevelВидеоDesigning Daily and Weekly Resilience RoutinesВидеоApplying Lessons from Setbacks to Improve PerformanceВидеоRead more about Resilience, Honest Conversations, and Conflict in TeamsЧтениеLeading from Within: EQ, Stress, and the Foundations of Resilient TeamsDIALOGUEEmotional Intelligence & Resilience LabPLUGIN
04Psychological Safety, Inclusion, and High-Performing Teams24 материалов

Psychological Safety

What Psychological Safety Is & Isn’tВидеоObservable Indicators of Safety & UnsafetyВидеоInterventions That Restore SafetyВидеоRead more about Building Psychological Safety Through Honest ConversationsЧтениеPractice Quiz : Psychological SafetyЗадание

Collaboration Under Tension

Facilitating Collaboration During Conflict or External PressureВидеоDecision-Making Structures for Joint Problem-SolvingВидеоCommunication Structures That Reduce FrictionВидеоRead more about Facilitating Focused and Constructive MeetingsЧтениеPractice Quiz : Collaboration Under TensionЗадание

Leadership Playbook

Integrating Change, Conflict & Resilience StrategiesВидеоBuilding a Personalized 3–6 Month Leadership Action PlanВидеоSetting Milestones & Evaluating ProgressВидеоRead more about Developing a Leadership Habit FrameworkЧтениеPractice Quiz : Leadership PlaybookЗадание

Ethical Leadership in Complex Scenarios

Ethical Decision-Making Models (Utilitarianism, Deontology, Virtue Ethics) in Leadership ВидеоAddressing Whistleblowing and Unethical Team BehaviorВидеоMoral Courage : Standing by Values - Based DecisionsВидеоRead More About Interest-Based Relational Leadership in PracticeЧтениеInclusive Leadership SimulatorPLUGINCase Studies: Leading Through Change, Conflict, and Uncertainty — Real Companies, Real Leadership Decisions Чтение
Practice Quiz : Managing Cross-Cultural & Inter-Group ConflictЗадание
Graded Quiz : Conflict Dynamics and ResolutionЗадание
Practice Quiz : Building Resilient TeamsЗадание
Graded Quiz : Emotional Intelligence, Stress, and ResilienceЗадание
From Safety to Strategy: Designing Your Leadership ImpactDIALOGUE
Practice Quiz : Ethical Leadership in Complex ScenariosЗадание
Graded Quiz : Psychological Safety, Inclusion, and High-Performing TeamsЗадание