К содержимому
learnspaceYOUR NEXT CHAPTER
ПРОСТРАНСТВО ОБУЧЕНИЯ
ГлавнаяКаталог курсовМоё обучениеCoursera

Знания без границ

Учитесь у лучших университетов и компаний мира.

Открыть Coursera
Интеграция
Пространство университета
Моё пространствоСтраница курса
↵
ЯЛичный кабинетСтудент
© 2026 LearnSpaceКаждый день — возможность узнать больше.Помощь
Operations Management · LearnSpace
Назад в каталог
courseraБизнес

Operations Management

Курс от IESE Business School
Средний≈ 7.6 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Tailored for operational and administrative professionals with a foundational understanding of process management and decision-making in business environments, this course invites you to discover the point where business dreams become operational. It explores how key operational decisions are linked to organizational strategy, teaches you to identify and design critical processes, and helps you master the management of flows, service times, and inventories to turn operations into tangible results. By the end of the course, participants will be able to connect everyday operational tasks to the organization’s goals, ensuring efficient workflows and tangible improvements in day-to-day activities.

Навыки, которые вы освоите

Operations ManagementOrganizational StrategyOperational Performance ManagementStrategic Decision-MakingBusiness OperationsOperational AnalysisBusiness Process ImprovementInventory ControlWorkflow ManagementOperational EfficiencyInventory ManagementProcess ImprovementAdministrationProcess ManagementProcess AnalysisOperationsCapacity ManagementProcess DesignPerformance ImprovementProcess Improvement and Optimization

Программа курса

4 модулей · 82 учебных материалов

01Introduction to Operations Management 20 материалов

Welcome!

Welcome to IESE Business School: A Remarkable StoryВидеоDiscover the course structureЧтениеMeet the professors behind this courseЧтение

What are Operations?

Introduction to What are OperationsВидео

Учитесь у экспертов

Anna Saez de Tejada Cuenca

Assistant Professor

Philip Moscoso

Profesor

Eduard Calvo Page

Profesor

Alejandro Serrano

Преподаватель курса

Operations Management
В каталоге вашей программы

Инвестируйте в себя

Новые знания — в удобное для вас время.

Начать на Coursera

Обучение откроется на Coursera
в новой вкладке

Обучение на Coursera

≈ 7.6 ч

4 модулей

Язык: Английский

Субтитры: Узбекский, Казахский

Часть программы вашего университета
What are operations and what does their management involve?Видео
🧠 RememberЧтение
The triple promiseВидео
🧠 RememberЧтение
💡 ConsiderЧтение

Operations Management

The triple promise and the operations compassЧтениеExamples of the triple promiseВидеоOperations compassВидео💡 Think for a minuteЧтение🧠 RememberЧтение

Operations Structure

Structure of operations - Part 1 ВидеоStructure of operations - Part 2Видео🧠 RememberЧтение

To complete the module Introduction to Operations Management

Conclusion of the module Introduction to Operations ManagementВидео📌 Take away ЧтениеTest: The Operations CompassЗадание
02 Process Analysis11 материалов

What is a process?

Introduction to Process AnalysisВидеоThe elements of a processВидео

The variables of a process

Fundamental process variablesВидео💡 ReflectЧтение🧠 RememberЧтениеFundamental process variables - InterpretationВидео💡 ConsiderЧтение🧠 RememberЧтение

To complete the module Process Analysis

Conclusion of the module Process AnalysisВидео📌 Take away ЧтениеTest: Key Operational MetricsЗадание
03Flow and Queue Management34 материалов

Throughput time

Introduction to the module Flow and Queue ManagementВидеоThroughput timeВидеоAnalysis of throughput timeВидеоThe seven components of throughput timeВидео💡 ConsiderЧтение

The impact of variability

The impact of variability - IntroductionЧтениеSimulation - Situation 0ВидеоAnalysis of Situation 0 ЧтениеSimulation - Situation 1ВидеоAnalysis of Situation 1ЧтениеSimulation - Situation 2ВидеоAnalysis of Situation 2ЧтениеSimulation - Situation 3ВидеоAnalysis of Situation 3ЧтениеThe Utilization LawВидео🧠 Remember!Чтение

Queue system design

Queue system design - IntroductionЧтениеAdvantages of aggregationВидео💡 ConsiderЧтениеHybrid systemsВидео💡 ConsiderЧтение🧠 RememberЧтение

Addendum: Measurement of waiting times and queues

Addendum: Measurement of waiting times and queues - IntroductionЧтениеMethod 1 - TimesВидеоMethod 1. Conclusions - TimesЧтениеMethod 2 - WIP or queuesВидеоMethod 2. Conclusions - WIP or queuesЧтениеMethod 3 - Build-up curves (Input/Output)Видео

To complete the module Flow and Queue Management

Conclusion of the module Flow and Queue Management Видео📌 Take awayЧтениеTest: Exploring Impacts on Work-in-Progress, Queues, and Working CapitalЗадание
04Inventory Management17 материалов

Inventory management

Introduction to the module Inventory ManagementВидеоQueues and inventories: same phenomenon, different solutionsВидео🧠 RememberЧтениеImpact and cost of inventoriesВидео

Types of inventory

Types of inventoryВидео🧠 RememberЧтениеOperating functions of inventoriesВидео🧠 Remember! Чтение

Key decisions in inventory management

Key decisions in inventory managementВидеоFactors that impact batch sizeВидео🧠 RememberЧтениеFactors that affect safety inventoryВидео🧠 RememberЧтение💡 ReflectЧтение

To complete the module Inventory Management

Conclusion of the module Inventory ManagementВидео📌 Take away ЧтениеTest: InventoriesЗадание
Method 3 Conclusions - Build-up curves (Input/Output)Чтение
Little's LawВидео
🧠 RememberЧтение