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Mastering Luxury Hospitality: Fundamentals to Leadership · LearnSpace
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Mastering Luxury Hospitality: Fundamentals to Leadership

Курс от EDHEC Business School
Начальный≈ 8.2 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Unlock your potential in the world of luxury hospitality with the EDHEC x SHMS Luxury Hospitality Certificate—a prestigious program blending academic excellence and real-world expertise from two top institutions: EDHEC Business School (France) and Swiss Hotel Management School (Switzerland). This immersive program is designed to give you a deep, hands-on understanding of luxury hospitality management through: ✅ Expert-led insights from industry leaders ✅ Interactive role-plays, serious games & case studies ✅ Engaging multimedia content & dynamic animations Whether you're looking to advance your career, refine your skills, or break into the luxury hospitality industry, this certificate provides the cutting-edge knowledge and practical know-how to set you apart. 🎓 Earn the prestigious EDHEC x SHMS Luxury Hospitality Certificate and elevate your expertise in the world of luxury hospitality. 🚀 Join us and take your first step toward excellence!

Навыки, которые вы освоите

Personalized ServiceHospitalityVerbal Communication SkillsSustainability StandardsExperience DesignHospitality ManagementGuest RelationsLeadership DevelopmentCustomer experience improvementTalent ManagementHotels and AccommodationsConsumer BehaviourOperational ExcellenceSustainable BusinessTarget MarketLeadershipHospitality ServicesCustomer Service

Программа курса

7 модулей · 50 учебных материалов

01Intoduction5 материалов
InstructionsЧтениеIntroduction to Luxury HospitalityВидеоTimeline of Luxury Hospitality DevelopmentЧтениеKey Data in the Luxury Hospitality SectorЧтение

Учитесь у экспертов

CERVELLON Marie-Cécile

Преподаватель курса

Claire Jollain

Преподаватель курса

Mastering Luxury Hospitality: Fundamentals to Leadership
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в новой вкладке

Обучение на Coursera

≈ 8.2 ч

7 модулей

Язык: Английский

Субтитры: Казахский

Часть программы вашего университета
Quiz Session 1Задание
02Foundations of Luxury Hospitality8 материалов
Luxury Hospitality PrinciplesВидеоKey Characteristics of a PalaceЧтениеThe different levels of LuxuryВидеоWho are the main players in the sector?ЧтениеThe Luxury Clientele: Who are they?ВидеоLuxury PersonaЗаданиеTestimony AccorВидеоQuiz Session 2Задание
03Delivering Exceptional service8 материалов
Service ExcellenceВидеоRitz-Carlton: Gold StandardsЗаданиеAccommodating Guests and Handling ComplaintsВидеоResponse from the General Manager of a Luxury Hotel to a Complaint on TripAdvisorЗаданиеThe Luxury Attitude: Dress code, Behavior, LanguageВидеоTable manners are culturalЧтениеTestimony Beau Rivage Palace LausanneВидеоQuiz Session 3Задание
04Creating a Luxury Atmosphere9 материалов
The Luxury Guest Experience: Defining an Experience and the Wow effectВидеоThe Experience EconomyЗаданиеCreating a Luxmosphere: Role of DesignВидеоCreating a Luxmosphere: Role of Sensory MarketingВидеоClassifying Luxury ExperiencesЧтениеTriggering Wow MomentsВидеоTripadvisor Comments on an Exceptional ServiceЗаданиеTestimony Ritz ParisВидеоQuiz Session 4Задание
05Luxury Hospitality Leadership8 материалов
The Most Important Resources: the EmployeesВидеоThe Unique Metiers in the Luxury Hospitality SectorЧтениеTalent Management in Luxury HotelsВидеоMatching Job ProfileЗаданиеAI and Technology as Complements to StaffВидеоMini Case PeninsulaЗаданиеTestimony Hotel Metropole Monte CarloВидеоQuiz Session 5Задание
06Trends in Luxury Hospitality10 материалов
Importance of Sustainable Practices in Luxury HospitalityВидеоThe Three Pillars of SustainabilityЧтениеDiversification of Traditional Luxury Maisons in the Hospitality SectorВидеоEmerging Concepts in Luxury HospitalityВидеоMini Case BulgariЗаданиеThe Development of Luxury Event ManagementВидеоWedding Planning Role PlayЗаданиеTestimony Hermitage Monte CarloВидеоTestimony Fairmont le Montreux Palace ВидеоQuiz Session 6Задание
07Conclusion2 материалов
ReferencesЧтениеFinal QuizЗадание