courseraБизнес

Measure Engagement Drivers

Курс от Coursera

Начальный≈ 2.6 чАнглийский

О курсе

When your CEO asks "Is our engagement score good or bad?"—can you answer with confidence? This course teaches you to build a trustworthy engagement index that combines favorability, participation rate, and eNPS into a single picture executives can act on. You'll learn why participation rate determines whether your data is reliable, how to identify the two drivers that need the most attention, and how to document findings in stakeholder-ready language using AI assistance. Through realistic role plays where you defend your methodology to skeptical VPs and coach dialogues where you navigate competing priorities, you'll develop the evidence-based communication skills that distinguish analysts who influence decisions from those who just report numbers. Designed for HR professionals who want to move beyond survey administration to strategic workforce insight. Basic spreadsheet familiarity helpful; access to free ChatGPT or Claude recommended.

Навыки, которые вы освоите

Benchmarking Employee Engagement Prioritization AI Workflows Employee Surveys Data Storytelling Surveys Data-Driven Decision-Making Human Resource Strategy AI literacy Report Writing ChatGPT People Analytics Prompt Engineering Data Analysis Stakeholder Engagement Data Literacy Decision Making

Программа курса

2 модулей · 15 учебных материалов

01Understanding the Engagement Index7 материалов

Welcome: Why Engagement Measurement MattersВидео Can You Defend Your Engagement Approach?DIALOGUE The Three Pillars of an Engagement IndexВидео Why Participation Rate Is Your Trust IndicatorВидео

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Professionals in the Industry

Преподаватель курса

Ritesh Vajariya

Преподаватель курса