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Data-Driven Decision Making in Account Management · LearnSpace
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Data-Driven Decision Making in Account Management

Курс от Microsoft
Продвинутый≈ 20.5 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

This course equips learners with essential skills in data analysis and financial management to support effective decision-making in account management. Learners will explore techniques for managing financial data, analyzing key performance indicators, and using customer data to enhance account strategies. The course emphasizes technology-driven approaches — including Power BI, Excel, and Microsoft Copilot — to collect, process, and visualize data efficiently.

Навыки, которые вы освоите

Data AnalysisKey Performance Indicators (KPIs)BudgetingPower BICustomer AnalysisFinancial ManagementData Visualization SoftwareAnalyticsFinancial DataPerformance ReportingCustomer InsightsMicrosoft CopilotPerformance MetricAccount ManagementBudget ManagementData-Driven Decision-MakingCustomer Data ManagementPerformance MeasurementAccount StrategyPerformance Analysis

Программа курса

4 модулей · 79 учебных материалов

01Fundamentals of Data Analysis21 материалов

Data Collection Techniques

Why Data-Driven Account Managers WinВидеоData-Driven Decision Making for Account ManagersЧтениеData as Your Strategic AdvantageВидеоStrategic Data Collection for Account ManagementЧтение

Учитесь у экспертов

Microsoft

Преподаватель курса

Data-Driven Decision Making in Account Management
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в новой вкладке

Обучение на Coursera

≈ 20.5 ч

4 модулей

Язык: Английский

Субтитры: Арабский, Французский, Итальянский, Бразильский португальский, Корейский, Немецкий, Пушту, Испанский, Дари, Японский

Часть программы вашего университета
Mastering Excel and Power BI for Data ManagementВидео
Build Your Digital Filing SystemЗадание
Developing Your Data Management StyleDIALOGUE
Data Management Fundamentals AssessmentЗадание

Analyzing Data for Insights

From Data to Strategic InsightsВидеоAdvanced Data Analysis for Account ManagementЧтениеCreating Compelling Data VisualizationsВидеоConduct Strategic Data AnalysisЗаданиеBuilding Your Analytical ConfidenceDIALOGUEData Analysis Excellence AssessmentЗадание

Applying Data-Driven Strategies

Strategy Success Through DataВидеоStrategic Implementation of Data InsightsЧтениеAI-Assisted Strategy DevelopmentВидеоDevelop Data-Driven Growth StrategyЗаданиеIntegrating Strategy and ExecutionDIALOGUEStrategic Application Mastery AssessmentЗаданиеData Analysis Fundamentals Assessment Graded QuizЗадание
02Financial Management in Account Management19 материалов

Principles of Financial Management

Financial Acumen as Account Manager SuperpowerВидеоFinancial Management for Account SuccessЧтениеFinancial Planning Tools and TechniquesВидеоDesign Account Financial Management FrameworkЗаданиеBuilding Your Financial ConfidenceDIALOGUEFinancial Management Foundations AssessmentЗадание

Budgeting and Forecasting Techniques

Forecasting That Drives SuccessВидеоAdvanced Budgeting and ForecastingЧтениеExcel-Based Financial ModelingВидеоCreate a Budget and Forecast Model ЗаданиеEnhancing Your Planning SkillsDIALOGUEBudgeting and Forecasting Excellence AssessmentЗадание

Financial Data in Strategic Planning

Strategic Planning with Financial IntelligenceВидеоFinancial Strategy IntegrationЧтениеStrategic Financial Analysis WorkshopВидеоExecute Strategic Financial Planning WorkshopЗаданиеIntegrating Strategy and ExecutionDIALOGUEStrategic Financial Integration AssessmentЗадание
03Key Performance Indicators (KPIs)19 материалов

Understanding KPIs

Why Strategic KPIs Transform Account ManagementВидеоStrategic KPI Development and ImplementationЧтениеCreating Professional KPI PresentationsВидеоDesign a Strategic KPI FrameworkЗаданиеDeveloping Your Metrics MindsetDIALOGUEKPI Foundation Mastery AssessmentЗадание

Tracking Account Performance

Dashboard-Driven Account SuccessВидеоAdvanced KPI Tracking and ReportingЧтениеBuilding KPI Dashboards with Excel and Power BIВидеоCreate a Dynamic KPI Tracking SystemЗаданиеMastering Performance VisualizationDIALOGUEPerformance Tracking Excellence AssessmentЗадание

Communicating Insights from KPIs

KPI Communication That Drives ActionВидеоStrategic KPI CommunicationЧтениеAI-Enhanced KPI Presentation DevelopmentВидеоDevelop a Strategic KPI Communication PlanЗаданиеRefining Your Data StorytellingDIALOGUEKPI Communication Mastery AssessmentЗадание
04Customer Usage and Analytics20 материалов

Monitoring Customer Usage

Usage Data as a Growth DriverВидеоStrategic Customer Usage MonitoringЧтениеPower BI Customer Usage AnalyticsВидеоBuild Customer Usage Monitoring SystemЗаданиеDeveloping Your Monitoring StrategyDIALOGUEUsage Monitoring Fundamentals AssessmentЗадание

Analyzing Customer Behavior

Behavioral Insights That Transform AccountsВидеоAdvanced Customer Behavior AnalysisЧтениеAdvanced Analytics with Excel and Power BIВидеоConduct Comprehensive Behavior AnalysisЗаданиеStrengthening Your Pattern RecognitionDIALOGUEBehavioral Analysis Excellence AssessmentЗадание

Recommending Service Enhancements

Analytics-Driven Service EvolutionВидеоStrategic Service Enhancement PlanningЧтениеCreating Service Enhancement ProposalsВидеоDevelop Service Enhancement StrategyЗаданиеBuilding Your Recommendation SkillsDIALOGUEService Enhancement MasteryЗадание
Financial Management Assessment Graded QuizЗадание
KPI Management Assessment Graded QuizЗадание
Customer Usage and Analytics Assessment AssessmentЗадание
Course Project: Strategic Account Data Analysis GradedЗадание