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Курс от Madecraft
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Mistakes to Avoid When Resolving Conflict
Курс от MadecraftО курсе
Conflict is inevitable in all parts of life. When it’s time to resolve those conflicts, it’s important to be equipped with the best tools and tactics. In this course from conflict expert Lynne Hurdle, you'll learn how to avoid common mistakes when resolving conflict. you'll discover how to listen effectively, avoid judgment, how to respond appropriately, and how to overcome common obstacles. you'll also learn how to avoid making assumptions, the danger of not speaking up for yourself, and what happens when you try to force things forward with the unfortunate language choices. By eliminating these common mistakes you'll be more easily able to tame the stress and chaos that conflict creates in both business and personal life.
Навыки, которые вы освоите
Active ListeningAssertivenessCommunication StrategiesConflict ManagementCommunicationEmpathyDe-escalation TechniquesCultural ResponsivenessSelf-AwarenessDiversity and InclusionVerification And ValidationBrainstormingEmotional IntelligenceProblem SolvingOpen MindsetOvercoming ObstaclesTactfulnessCultural SensitivityInterpersonal Communications
Программа курса
3 модулей · 34 учебных материалов
01Listening Is A Lot Harder Than You Think10 материалов
Resolve Conflict With Confidence
Resolve Conflict With ConfidenceВидеоMaking Assumptions
Making AssumptionsВидеоУчитесь у экспертов
Madecraft
Преподаватель курса