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Negotiation Skills and Effective Communication · LearnSpace
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Negotiation Skills and Effective Communication

Курс от Tecnológico de Monterrey
Средний≈ 26.2 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

We start making negotiations as soon as our day begins, through all our interactions, either work, social, or family-related. But have you ever wondered how efficiently you negotiate, and whether you could be better at it? This is a straightforward opportunity to put into practice all the knowledge you have acquired, and to confirm that the negotiation process is dynamic and can always be improved. The course integrates the most recent advances in the development of negotiation skills, based on modern life complexities, in a simple and direct way. We start out with the structure of effective communication in a negotiation, with the intention of identifying our opportunity areas, and improving them through active learning mechanisms. And what can we say about the role emotions play in a negotiation process? It is necessary to acknowledge , manage, and take advantage of them by using emotional intelligence mechanisms. Negotiation, by definition, implies the relationship between two or more parties who eventually express opposing interests and demand skills for problem-solving. In this course you will learn to identify and manage its irreversible consequences in advance.

Навыки, которые вы освоите

NegotiationCommunicationEmotional IntelligenceConflict ManagementRelationship BuildingActive ListeningDe-escalation TechniquesCommunication StrategiesInterpersonal Communications

Программа курса

4 модулей · 76 учебных материалов

01Topic 1. Structure of a Negotiation25 материалов

Opening

WelcomeЧтениеGeneral objective and list of topicsЧтениеScheduleЧтениеFrequent questionsЧтениеEvaluation

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Daniel Meade Monteverde

Преподаватель курса

Negotiation Skills and Effective Communication
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Обучение на Coursera

≈ 26.2 ч

4 модулей

Язык: Английский

Субтитры: Арабский, Французский, Узбекский, Украинский, Китайский (Китай), Греческий, Итальянский, Бразильский португальский, Вьетнамский, Нидерландский, Корейский, Немецкий, Русский, Тайский, Индонезийский, Шведский, Турецкий, Испанский, Хинди, Японский, Казахский, Польский

Часть программы вашего университета
Чтение
MethodologyЧтение
PoliciesЧтение
Initial Self-DiagnosisЧтение
Initial Self-DiagnosisЗадание

1.1 Negotiation Analysis: the negotiation dance. BATNA and ZOPA

IntroductionЧтениеNegotiation Analysis: the negotiation dance. BATNA and ZOPAВидеоSelf-evaluation. Negotiation Analysis: the negotiation dance. BATNA and ZOPAЗаданиеDefinitions of negotiationЧтениеNetworking topic 1. Structure of a NegotiationОбсуждениеInfographic. ZOPA: Negotiation rangeЧтениеTo know moreЧтение

1.2 Skill to develop: Managing the rhythm of the negotiation by interpreting anchors, managing time and the magnitude of offers

Skill to develop: Managing the rhythm of negotiation by interpreting anchors, managing time and the magnitude of offers.ВидеоSelf-evaluation. Skill to develop: Managing the rhythm of negotiation by interpreting anchors, managing time and the magnitude of offers.ЗаданиеPDF. The negotiation danceЧтениеInfographic. Final agreementЧтение

Contextualized situation

Contextualized situationЧтениеContextualized situationЗадание

Evaluation of Topic 1

Evaluation of Topic 1. Structure of a NegotiationЧтениеTopic Evaluation 1ЗаданиеInvitation to continue with the next topicЧтение
02Topic 2. Effective Communication in Negotiation15 материалов

2.1 The Role of Emotions in Negotiation

IntroductionЧтениеThe Role of Emotions in NegotiationВидеоSelf-evaluation. The Role of Emotions in NegotiationЗаданиеCommunication in negotiationЧтениеNetworking topic 2. Effective Communication in NegotiationОбсуждениеInfographic. Reason or emotion?ЧтениеTo know moreЧтение

2.2 Skill to develop: emotional intelligence, self-awareness, self-control, and social management

Skill to develop: emotional intelligence, self-awareness, self-control, and social management.ВидеоSelf-evaluation. Skill to develop: emotional intelligence, self-awareness, self-control, and social managementЗаданиеThe strategic use of emotions in negotiationЧтениеInfographic. How can we avoid misunderstandings in communication?ЧтениеIndividual practice with peer evaluation descriptionЧтение

Evaluation of Topic 2

Evaluation of Topic 2. Effective Communication in NegotiationЧтениеTopic Evaluation 2ЗаданиеInvitation to continue with the next topicЧтение
03Topic 3. Interests and Positions17 материалов

3.1 Classification of interests and definition of objectives. Focus on the problem, not on the person

IntroductionЧтениеClassification of interests and definition of objectives. Focus on the problem and not on the personВидеоSelf-evaluation. Classification of interests and definition of objectives. Focus on the problem and not on the personЗаданиеClassification of interests and definition of objectivesЧтениеNetworking topic 3. Interests and PositionsОбсуждениеInfographic. Interest based negotiationЧтениеTo know moreЧтение

3.2 Skill to develop: Critical thinking and the generation of alternatives to achieve consensus

Skill to develop: Critical thinking and the generation of alternatives to achieve consensusВидеоSelf-evaluation. Skill to develop: Critical thinking and the generation of alternatives to achieve consensusЗаданиеPDF. Skill to develop: Critical thinkingЧтениеInfographic. Critical thinking and generation of alternatives to achieve consensusЧтение

Challenge

ChallengeЧтениеChallengeЗадание

Individual practice with peer evaluation

Delivery of the final project evaluated by pairsВзаимная проверка

Evaluation of Topic 3

Evaluation of Topic 3. Interests and PositionsЧтениеTopic Evaluation 3ЗаданиеInvitation to continue with the next topicЧтение
04Topic 4. Conflict Resolution19 материалов

4.1 The Conflict Spiral and Its Stages: The thin red line

IntroductionЧтениеThe Conflict Spiral and Its Stages: The thin red lineВидеоSelf-evaluation. The Conflict Spiral and Its Stages: The thin red lineЗаданиеThe Conflict SpiralЧтениеNetworking topic 4. Conflict ResolutionОбсуждениеInfographic. Conflict spiralЧтениеTo know moreЧтение

4.2 Skill to develop: changing the frame of reference, “Framing,” to avoid that the conflict gets out of control in the negotiation process

Skill to develop: changing the frame of reference, “Framing,” to avoid that the conflict gets out of control in the negotiation process.ВидеоSelf-evaluation. Skill to develop: changing the frame of reference, “Framing,” to avoid that the conflict gets out of control in the negotiation process.ЗаданиеPDF. The frame of reference to avoid conflict escalationЧтениеInfographic. Counterintuitive strategyЧтение

Evaluation of Topic 4

Evaluation of Topic 4. Conflict ResolutionЧтениеTopic Evaluation 4Задание

Final Exam

Final ExamЧтениеFinal ExamЗадание

Final Self-Diagnosis

Final self-assessmentЧтениеFinal self-assessmentЗадание

Closure

ClosureЧтениеFinal SurveyPLUGIN