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5S - Become a Certified 5S Specialist · LearnSpace
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courseraIT и технологии

5S - Become a Certified 5S Specialist

Курс от Packt
Средний≈ 8.2 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

This course features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. In this comprehensive course, you will gain the skills needed to become a certified 5S specialist and apply 5S principles in service-oriented environments. The course covers Lean thinking and provides real-world examples of 5S applications across different service industries. By learning 5S, you will streamline processes, improve workflow, and enhance customer satisfaction in service-based settings. Throughout the course, you'll walk through the five key principles of 5S: Sort, Set in Order, Shine, Standardize, and Sustain. Each step will be explored in-depth, with practical examples from industries such as healthcare, retail, event management, and more. Additionally, you will learn how to implement 5S, track its success, and ensure continuous improvement in your service operations. This course is ideal for professionals who want to optimize service operations through 5S methodologies. It provides actionable strategies, insights, and tools to transform your workplace into a more efficient, organized, and productive environment.

Навыки, которые вы освоите

AuditingCleanlinessKey Performance Indicators (KPIs)Overcoming ObjectionsPerformance MeasurementSustainability StandardsCustomer experience improvementTeam LeadershipProcedure DevelopmentOperational ExcellencePerformance ImprovementService Management

Программа курса

9 модулей · 58 учебных материалов

01Course Introduction3 материалов

Course Introduction

Prologue - From Clutter to Clarity: How a High-End Hotel Transformed Its Operations Using 5SВидеоThe 5S Specialist Certification RequirementsВидеоFull Course ResourcesЧтение
02Introduction to Service-Oriented Lean Thinking8 материалов

Introduction to Service-Oriented Lean Thinking

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Packt - Course Instructors

Преподаватель курса

5S - Become a Certified 5S Specialist
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Обучение откроется на Coursera
в новой вкладке

Обучение на Coursera

≈ 8.2 ч

9 модулей

Язык: Английский

Субтитры: Пушту, Дари, Кхмерский, Казахский

Часть программы вашего университета
Section IntroductionВидео
What is 5S?Видео
Distinctions between Manufacturing and Service IndustryВидео
Why 5S Matters for Service OperationsВидео
5S RoundTable Discussion - Call CenterВидео
Section ConclusionВидео
Applying 5S Principles in Service SettingsDIALOGUE
Introduction to Service-Oriented Lean Thinking - AssessmentЗадание
03Common Wastes in Service Environments7 материалов

Common Wastes in Service Environments

Section IntroductionВидеоService Industry Wastes OverviewВидеоApplying 5S to Service-Specific WastesВидео5S RoundTable Discussion - Hotel Front OfficeВидеоSection ConclusionВидеоIdentifying and Eliminating Waste in Service EnvironmentsDIALOGUECommon Wastes in Service Environments - AssessmentЗадание
04Introducing the 5S Concepts in Service10 материалов

Introducing the 5S Concepts in Service

Section IntroductionВидеоStreamlining with Sort (Seiri)ВидеоOrganizing for Success with Set in Order (Seiton)ВидеоEnhancing Workspaces with Shine (Seiso)ВидеоStandardization in Service Operations (Seiketsu)ВидеоSustaining Service Excellence with Sustain (Shitsuke)Видео5S RoundTable Discussion - HealthcareВидеоSection ConclusionВидеоMastering 5S Implementation in Service EnvironmentsDIALOGUEIntroducing the 5S Concepts in Service - AssessmentЗадание
05Step-by-Step Guide to Implementing 5S in Service Environments11 материалов

Step-by-Step Guide to Implementing 5S in Service Environments

Section IntroductionВидеоStep 1: Laying the GroundworkВидеоStep 2: Applying Sort (Seiri)ВидеоStep 3: Implementing Set in Order (Seiton)ВидеоStep 4: Maintaining with Shine (Seiso)ВидеоStep 5: Standardizing Service Procedures (Seiketsu)ВидеоStep 6: Sustaining 5S in Service Operations (Shitsuke)Видео5S RoundTable Discussion - Retail Clothing StoreВидеоSection ConclusionВидеоImplementing 5S in Service EnvironmentsDIALOGUEStep-by-Step Guide to Implementing 5S in Service Environments - AssessmentЗадание
06Monitoring and Continuous Improvement in Service7 материалов

Monitoring and Continuous Improvement in Service

Section IntroductionВидеоMeasuring the Impact of 5S on Service PerformanceВидеоConducting Service AuditsВидео5S RoundTable Discussion - Event ManagementВидеоSection ConclusionВидеоMeasuring the Impact of 5S in ServiceDIALOGUEMonitoring and Continuous Improvement in Service - AssessmentЗадание
07Overcoming Challenges in Service-Oriented 5S Implementation7 материалов

Overcoming Challenges in Service-Oriented 5S Implementation

Section IntroductionВидеоHandling Resistance to Change in Service TeamsВидеоGaining Leadership and Team Support for 5S in ServiceВидео5S RoundTable Discussion - EducationВидеоSection ConclusionВидеоOvercoming Resistance in 5S ImplementationDIALOGUEOvercoming Challenges in Service-Oriented 5S Implementation - AssessmentЗадание
08Course Conclusion2 материалов

Course Conclusion

Recap of 5S Implementation in ServiceВидеоApplying 5S Principles in Service ContextsDIALOGUE
09AIGPE's 5S Specialist Certification Exam3 материалов
How to achieve AIGPE's 5S Specialist CertificationВидеоFull Course Practice AssessmentЗаданиеFull Course AssessmentЗадание