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Interviewing Users: Conducting Effective User Research · LearnSpace
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Interviewing Users: Conducting Effective User Research

Курс от Packt
Средний≈ 13.8 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

This course provides a structured approach to conducting user interviews that align with both business goals and user needs. You will learn to plan, execute, and analyze interviews with an emphasis on actionable insights. This process will enhance your ability to engage users meaningfully and translate their feedback into impactful decisions. The course equips you with practical tools and techniques to plan interviews, ask the right questions, and extract valuable insights. You will also gain expertise in presenting findings that influence business outcomes and improve user-centered design. What sets this course apart is its blend of foundational knowledge and real-world application. It combines theory with practice, ensuring that you can apply the skills directly to your work in user research and product development. Ideal for UX researchers, designers, and product managers, this course requires no formal research training but will benefit those with some familiarity with user-centered practices. Copyright © 2023 Steve Portigal. All rights reserved. Originally published by Rosenfeld Media, LLC. This course edition is published by Packt Publishing under license from Rosenfeld Media LLC. No part of this material may be reproduced, distributed, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without prior written permission from the author or the publisher.

Навыки, которые вы освоите

SchedulingAnalysisCustomer InsightsRecord KeepingDiscussion FacilitationPresentationsUI/UX ResearchBusiness Analysis

Программа курса

10 модулей · 87 учебных материалов

01Interviewing Addresses a Business Need8 материалов

Lesson 1

Course OverviewВидеоIntroductionЧтениеLearning About Users to Inform DecisionsЧтениеA High-Level Research PlanЧтение

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Packt - Course Instructors

Преподаватель курса

Interviewing Users: Conducting Effective User Research
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Обучение на Coursera

≈ 13.8 ч

10 модулей

Язык: Английский

Часть программы вашего университета
The Research MethodЧтение
Combining User Research MethodsЧтение
To Interview Well, One Must StudyЧтение
Research and Business Alignment in User ExperienceЗадание
02Research Logistics10 материалов

Lesson 1

Research Logistics - Overview VideoВидеоIntroductionЧтениеFinding ParticipantsЧтениеThe ScreenerЧтениеScheduling InterviewsЧтениеPractice: Balance Trade-offs in a Research PlanDIALOGUEParticipant Releases and Nondisclosure AgreementsЧтениеIncentivesЧтениеThe Interview GuideЧтениеResearch Logistics and Operational EfficiencyЗадание
03Contextual Methods - More Than Just Asking Questions9 материалов

Lesson 1

Contextual Methods - More Than Just Asking Questions - Overview VideoВидеоIntroductionЧтениеShowing and TellingЧтениеBring the ToolsЧтениеPractice: Design a Contextual Research PlanDIALOGUEReactions to ConceptsЧтениеReactions to Other StuffЧтениеEven More MethodsЧтениеExploring Contextual Research ApproachesЗадание
04The Successful Fieldwork Experience10 материалов

Lesson 1

The Successful Fieldwork Experience - Overview VideoВидеоIntroductionЧтениеEveryone Stays EngagedЧтениеPlanning for Remote ResearchЧтениеPractice: Analyze a Remote Research ScenarioDIALOGUEAnticipating the Key Stages of the InterviewЧтениеRestating ObjectivesЧтениеKick-Off QuestionЧтениеThe Soft CloseЧтениеMastering the Art of Fieldwork InterviewsЗадание
05Best Practices for Interviewing9 материалов

Lesson 1

Best Practices for Interviewing - Overview VideoВидеоIntroductionЧтениеAsking Questions When You Think You Know the AnswerЧтениеBuild RapportЧтениеBe Selective About Social GracesЧтениеPractice: Balancing Rapport and Professionalism in InterviewsDIALOGUEThe Interview Is an Atypical EventЧтениеOther Body Language CuesЧтениеMastering Effective Interview StrategiesЗадание
06The Intricacies of Asking Questions10 материалов

Lesson 1

The Intricacies of Asking Questions - Overview VideoВидеоIntroductionЧтениеThe Backchannel TrapЧтениеHow You AskЧтениеGetting to Even More of the AnswerЧтениеPractice: Crafting Follow-Up QuestionsDIALOGUEEmbracing Your Participant's WorldviewЧтениеDon't Make Your Questions Pass/FailЧтениеIf You Have to Fix Something, Wait Until the EndЧтениеMastering the Art of InterviewingЗадание
07Better Interviews9 материалов

Lesson 1

Better Interviews - Overview VideoВидеоIntroductionЧтениеWhen the Participant Won't Stop TalkingЧтениеWhen You Feel the Participant Isn't Being TruthfulЧтениеInterview Variations And Special CasesЧтениеPractice: Navigating High-Stakes InterviewsDIALOGUEWhen Your Organization Has a Relationship with the ParticipantЧтениеImproving As An InterviewerЧтениеNavigating Interview Complexity and EthicsЗадание
08Documenting The Interview8 материалов

Lesson 1

Documenting The Interview - Overview VideoВидеоIntroductionЧтениеAudio Recording the InterviewЧтениеVideo Recording the InterviewЧтениеReflect: Interview Documentation Trade-offsDIALOGUEPhotographing the InterviewЧтениеWriting Field NotesЧтениеMastering Interview Documentation TechniquesЗадание
09Making Sense of Your Data7 материалов

Lesson 1

Making Sense of Your Data - Overview VideoВидеоIntroductionЧтениеAnalysis Tagging Your DataЧтениеPractice: From Raw Notes to Insightful TagsDIALOGUESynthesis Collaboration and ClusteringЧтениеBrainstorming and Taking ActionЧтениеData Interpretation and CommunicationЗадание
10Making an Impact with Your Research7 материалов

Lesson 1

Making an Impact with Your Research - Overview VideoВидеоIntroductionЧтениеPrioritizing Your Limited ResourcesЧтениеPractice: Prioritize Research Findings Under PressureDIALOGUEDelivery for ImpactЧтениеDriving Interest and EngagementЧтениеLeveraging Research for Organizational ImpactЗадание