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Payment Fraud & Dispute Resolution + PCI‑DSS Training · LearnSpace
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Payment Fraud & Dispute Resolution + PCI‑DSS Training

Курс от Packt
Средний≈ 24.3 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Unlock the expertise to fight payment fraud, resolve disputes, and navigate PCI-DSS compliance. Through step-by-step training, gain critical skills in fraud strategies and legal dispute resolution. Ideal for professionals in payment security and compliance. In this course, you will gain an in-depth understanding of payment fraud and dispute resolution techniques. Starting with an introduction to fraud and its fundamentals, you'll explore various types of fraud, common perpetrators, and the strategies to prevent them. The course also covers key dispute resolution methods, including Alternative Dispute Resolution (ADR) techniques like negotiation, mediation, and arbitration. You’ll gain insight into resolving financial disputes within merchant banking and the steps involved in the dispute lifecycle. This course is ideal for payment security professionals, compliance officers, fraud analysts, and legal advisors. Those working in risk management or those involved in the operational security of financial systems will also benefit from the content. If you’re looking to enhance your knowledge of payment fraud prevention and dispute resolution, this course is for you. By the end of this course, you will have a solid understanding of fraud prevention strategies, PCI-DSS compliance, and dispute resolution methods. You’ll be equipped to tackle payment fraud, implement effective fraud prevention measures, and resolve disputes using industry-leading techniques. This course is designed for payment professionals, compliance officers, and individuals responsible for securing financial transactions. A basic understanding of payment systems is recommended, but not required. It’s also suitable for professionals involved in fraud detection, legal advisors, and risk managers who seek to strengthen their expertise in preventing fraud, managing disputes, and ensuring compliance with industry standards. Whether you’re looking to advance your career or gain essential skills, this course will provide the knowledge needed to excel in these areas. This course combines theory with practical exercises to ensure that you understand both the strategies and the technicalities of fraud prevention and dispute resolution. Through clear examples, real-world case studies, and hands-on assessments, learners will develop a robust understanding of fraud dynamics and the tools necessary to combat them. This course is based on Payment Fraud & Dispute Resolution + PCI‑DSS Training, by Vasco Patrício. This course is licensed and distributed by Packt. All rights reserved. Packt is one of the world's most prolific publishers of cutting-edge technical content. For over two decades we've made it our mission to curate and publish the knowledge of only the very best technical experts. We focus on real-world courses that help our customers get the job done, with coverage that extends across a wide range of established and cutting-edge technical topics. If you're an individual or an organisation that embraces learning by doing, Packt is the perfect fit for you.

Навыки, которые вы освоите

NegotiationArbitrationPayment Card Industry (PCI) Data Security StandardsPayment SystemsMerchant ServicesFinanceSecurity StrategyAuditingClaims ProcessingConflict ManagementCustomer Complaint ResolutionSecurity ControlsInformation TechnologyPayment Processing and CollectionSecurities (Finance)Payment ProcessingCredit/Debit Card ProcessingLoss PreventionBusinessTransaction Processing

Программа курса

20 модулей · 168 учебных материалов

01Masterclass: Intro2 материалов

Navigating the Masterclass Journey

Masterclass IntroВидеоEngaging with a Masterclass IntroductionDIALOGUE
02Fraud: Introduction3 материалов

Uncovering the World of Fraud: From Detection to Defense

IntroductionВидео

Учитесь у экспертов

Packt - Course Instructors

Преподаватель курса

Payment Fraud & Dispute Resolution + PCI‑DSS Training
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Обучение на Coursera

≈ 24.3 ч

20 модулей

Язык: Английский

Часть программы вашего университета
Understanding Fraud Detection ConceptsDIALOGUE
Fundamentals of Payment Fraud PreventionЗадание
03Fraud: Fundamentals3 материалов

Unpacking the World of Payment Fraud

Fraud FundamentalsВидеоAddressing a Fraud Alert in Real TimeDIALOGUEFoundations of Payment Fraud and DisputesЗадание
04Fraud: Approaches21 материалов

Unmasking Fraud: Strategies, Methods, and Perpetrators

Module IntroВидеоGeneral Strategies: IntroВидеоGeneral Strategies: ConvenienceВидеоGeneral Strategies: Social EngineeringВидеоGeneral Strategies: Internal FraudВидеоGeneral Strategies: Identity TheftВидеоSpecific Executions: IntroВидеоSpecific Executions: Consumer FraudВидеоSpecific Executions: Card Block FraudВидеоSpecific Executions: Single-Use FraudВидеоSpecific Executions: Cash Return FraudВидеоSpecific Executions: Collusive/Affiliate FraudВидеоSpecific Executions: Dynamic/Tested FraudВидеоPerpetrators: IntroВидеоPerpetrators: ConsumersВидеоPerpetrators: Hackers and CrackersВидеоPerpetrators: White-Collar CriminalsВидеоPerpetrators: Organized Crime RingsВидеоModule ConclusionВидеоUnderstanding Fraud Prevention StrategiesDIALOGUEUnderstanding Fraud Strategies and ActorsЗадание
05Fraud: Prevention Techniques22 материалов

Mastering Fraud Prevention: Techniques and Tools for Secure Transactions

Module IntroВидеоData Verification: IntroВидеоData Verification: Velocity ChecksВидеоData Verification: Card VerificationВидеоData Verification: Charge/Deposit VerificationsВидеоIdentity Verification: IntroВидеоIdentity Verification: ListsВидеоIdentity Verification: Simple Field VerificationВидеоIdentity Verification: Address VerificationsВидеоIdentity Verification: Manual AuthenticationВидеоIdentity Verification: Automated LookupsВидеоTechnological Verification: IntroВидеоTechnological Verification: Device/Token AuthenticationВидеоTechnological Verification: Digital SignaturesВидеоTechnological Verification: Consumer LocationВидеоScores and RulesВидеоProcesses: IntroВидеоProcesses: Insurance and GuaranteesВидеоProcesses: Reviews/RepresentmentВидеоModule OutroВидеоResponding to a Suspicious Transaction ReportDIALOGUEOverview of Modern Fraud Prevention MethodsЗадание
06Fraud: Prevention Strategy8 материалов

Mastering Fraud Prevention: Stages, Techniques, and Data Practices

Module IntroВидеоStrategy StagesВидеоTechnique ConsiderationsВидеоData Usage ConsiderationsВидеоData Processing ConsiderationsВидеоModule OutroВидеоUnderstanding Fraud Prevention StagesDIALOGUEAssembling and Optimizing Fraud Prevention SolutionsЗадание
07Fraud: Conclusion3 материалов

Mastering Fraud Prevention: From Theory to Strategy

ConclusionВидеоResponding to a Fraud Alert in a Financial TransactionDIALOGUEFundamentals of Fraud PreventionЗадание
08Dispute Resolution: Introduction3 материалов

Navigating Payment Disputes and Resolution Strategies

IntroductionВидеоUnderstanding Dispute Resolution ConceptsDIALOGUEIntroduction to Dispute ResolutionЗадание
09Dispute Resolution: Considerations3 материалов

Navigating Financial Disputes and Resolution Strategies

Dispute ConsiderationsВидеоResolving a Payment Dispute with a MerchantDIALOGUEIntroduction to Payment Disputes and Related ConceptsЗадание
10Dispute Resolution: ADR7 материалов

Navigating Conflict: ADR Techniques and Applications

IntroВидеоNegotiationВидеоMediationВидеоArbitrationВидеоOutroВидеоUnderstanding ADR TechniquesDIALOGUEFoundations of Alternative Dispute Resolution MethodsЗадание
11Dispute Resolution: ODR7 материалов

Navigating the Digital Arena of Conflict Resolution

IntroВидеоContext and PrinciplesВидеоSteps and CategoriesВидеоImplementation and Case StudiesВидеоOutroВидеоResolving a Digital Payment Dispute via ODRDIALOGUEOnline Dispute Resolution Frameworks and PrinciplesЗадание
12Dispute Resolution: In Merchant Banking8 материалов

Mastering Dispute Resolution in Merchant Banking

IntroВидеоGeneral GuidelinesВидеоDisputes by Payment SystemВидеоDispute LifecycleВидеоScheme InvolvementВидеоOutroВидеоUnderstanding Dispute Resolution StagesDIALOGUEMerchant Banking Disputes and Chargeback ProcessesЗадание
13Dispute Resolution: Reason Codes23 материалов

Decoding Chargeback Reason Codes: From Fraud to Consumer Disputes

IntroВидеоFraud: IntroductionВидеоFraud: Not Authorized/RecognisedВидеоFraud: Fraudulent ProcessingВидеоFraud: Monitored Merchant or CardВидеоFraud: EMV Liability ShiftВидеоAuthorization: IntroductionВидеоAuthorization: Missing/Declined AuthorizationВидеоAuthorization: Card in Recovery/Lost/StolenВидеоAuthorization: Invalid InformationВидеоProcessing Errors: IntroductionВидеоProcessing Errors: Invalid Code or DataВидеоProcessing Errors: Invalid Amount/AccountВидеоProcessing Errors: Duplicate/Other PaymentВидеоProcessing Errors: Currency MismatchesВидеоProcessing Errors: Late PresentmentВидеоConsumer Disputes: IntroductionВидеоConsumer Disputes: Mismatch of GoodsВидеоConsumer Disputes: Cancelled/Not CompletedВидеоConsumer Disputes: Credit Not ProcessedВидеоOutroВидеоResolving a Chargeback Dispute with Reason Code AnalysisDIALOGUEUnderstanding Chargeback Reason Codes in Merchant BankingЗадание
14Dispute Resolution: Outro3 материалов

Wrapping Up: Key Insights in Dispute Resolution

Course OutroВидеоUnderstanding Dispute Resolution ConceptsDIALOGUEEssentials of Dispute Resolution in PaymentsЗадание
15PCI DSS v4: Introduction3 материалов

Mastering PCI DSS v4: The Foundation of Payment Security

Course IntroВидеоResolving a PCI DSS v4 Compliance IssueDIALOGUEUnderstanding the PCI DSS FrameworkЗадание
16PCI DSS v4: Fundamentals13 материалов

Understanding the Core of PCI DSS v4 Compliance

Module IntroВидеоTerminology ClarificationsВидеоFundamentals of the PCI DSSВидеоFundamentals of PaymentsВидеоHistory of the PCI DSSВидеоImplementation TimelineВидеоThe PCI DSS ScopeВидеоRequirement OverviewВидеоGoal OverviewВидеоChanges from v3.2.1ВидеоModule OutroВидеоUnderstanding PCI DSS v4 Scope and RequirementsDIALOGUEPCI DSS Fundamentals and OverviewЗадание
17PCI DSS v4: Assessment6 материалов

Navigating PCI DSS Assessments and Compliance Requirements

Module IntroВидеоAssessment CategoriesВидеоSAQ Selection GuidelinesВидеоModule OutroВидеоSelecting the Correct SAQ for PCI DSS ComplianceDIALOGUEPCI DSS Self-Assessment Categories and SelectionЗадание
18PCI DSS v4: The 12 Requirements17 материалов

Mastering the 12 Pillars of PCI DSS Compliance

Module IntroВидеоRequirement Excel SheetВидеоRequirement #1: Keep a FirewallВидеоRequirement #2: No DefaultsВидеоRequirement #3: Protect Stored DataВидеоRequirement #4: Protect Transmitted DataВидеоRequirement #5: Prevent MalwareВидеоRequirement #6: Develop SecurelyВидеоRequirement #7: Need-to-Know AccessВидеоRequirement #8: Identify AccessВидеоRequirement #9: Restrict Physical AccessВидеоRequirement #10: Log EverythingВидеоRequirement #11: Test RegularlyВидеоRequirement #12: Have an InfoSec PolicyВидеоModule OutroВидеоUnderstanding PCI DSS 4.0 RequirementsDIALOGUEOverview and Key Concepts of PCI DSS 4.0 RequirementsЗадание
19PCI DSS v4: Implementation10 материалов

Mastering PCI DSS v4 Compliance: From Requirements to Implementation

Module IntroВидеоRequirement RecapВидеоSimplified ChecklistsВидеоImplementation Timeline RecapВидеоBest PracticesВидеоCommon Weak PointsВидеоDealing with ChangesВидеоModule OutroВидеоNavigating PCI DSS v4 Compliance ChallengesDIALOGUEKey Concepts of PCI DSS ImplementationЗадание
20PCI DSS v4: Course Outro3 материалов

Mastering PCI DSS v4: Final Insights and Implementation Strategies

Course OutroВидеоUnderstanding PCI DSS v4 Compliance RequirementsDIALOGUEThe Payment Fraud & Dispute Resolution + PCI‑DSS Training Final AssessmentЗадание