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SLIs and SLOs Demystified · LearnSpace
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courseraIT и технологии

SLIs and SLOs Demystified

Курс от Packt
Средний≈ 25.3 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

In today's fast-paced digital world, maintaining system reliability is crucial for business continuity and customer satisfaction. This course introduces the core principles of Service Level Indicators (SLIs) and Service Level Objectives (SLOs), equipping you with the knowledge and strategies to measure, manage, and optimize reliability in complex systems. Through a structured workshop-style approach, you’ll learn how to design and implement SLIs and SLOs that directly align with business goals. By applying industry best practices, you’ll gain the confidence to make informed decisions that balance innovation with performance stability. What makes this course unique is its blend of theoretical clarity and hands-on application. You won’t just learn the definitions—you’ll apply them to real-world scenarios involving observability, incident management, and error budgeting. This course is designed for SREs, DevOps professionals, software engineers, and business leaders looking to improve service reliability. A basic understanding of cloud systems and monitoring tools will help you get the most out of it.

Навыки, которые вы освоите

Service LevelService Level AgreementBusiness LeadershipIncident ResponseIncident ManagementPerformance MetricOperational ExcellenceContinuous MonitoringDevOpsSoftware DevelopmentJourney MappingBusiness MetricsSystem MonitoringReturn On InvestmentKey Performance Indicators (KPIs)Customer experience improvementPerformance MeasurementSite Reliability EngineeringReliabilityBusiness Workflow Analysis

Программа курса

14 модулей · 107 учебных материалов

01SLIs and SLOs at the Heart of Reliability8 материалов

Lesson 1

Course Overview VideoВидеоSLIs and SLOs at the Heart of Reliability - Overview VideoВидеоIntroductionЧтениеChallenges and Opportunities of the Reliability Engineering RoleЧтение

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Packt - Course Instructors

Преподаватель курса

SLIs and SLOs Demystified
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Обучение откроется на Coursera
в новой вкладке

Обучение на Coursera

≈ 25.3 ч

14 модулей

Язык: Английский

Часть программы вашего университета
Aligning Reliability Goals and Objectives Across the HierarchyЧтение
Some Best Practices for Setting Up Effective Monitoring Systems and DashboardsЧтение
Additional Examples and Case StudiesЧтение
System Reliability and Performance MetricsЗадание
02Establishing an SLI and SLO Team8 материалов

Lesson 1

Establishing an SLI and SLO Team - Overview VideoВидеоIntroductionЧтениеA Case Study to Illustrate the Impact of a Dedicated TeamЧтениеIdentifying Key Stakeholders and Subject Matter Experts Within the OrganizationЧтениеTailoring to Team and Organizational NeedsЧтениеEnsuring Alignment With Organizational ObjectivesЧтениеImplementing the Best Approach for Your TeamЧтениеBuilding Effective SLI and SLO TeamsЗадание
03Things to Consider When Crafting Your SLIs and SLOs8 материалов

Lesson 1

Things to Consider When Crafting Your SLIs and SLOs - Overview VideoВидеоIntroductionЧтениеAmazon's Customer-Centric Approach to Customer RetentionЧтениеUnderstanding Key Metrics and Their Role in Customer SatisfactionЧтениеPractice: Designing Customer-Focused SLIsDIALOGUENavigating the User JourneyЧтениеThe Role of User Journey MappingЧтениеCrafting Effective SLIs and SLOsЗадание
04Observability and Monitoring Are a Necessity6 материалов

Lesson 1

Observability and Monitoring Are a Necessity - Overview VideoВидеоIntroductionЧтениеData-Driven Decision-Making for SLI and SLO OptimizationЧтениеIntegrating Observability Thinking Into the SLI and SLO JourneyЧтениеTechniques for Real-Time Alerting, Visualization, and ReportingЧтениеObservability and Monitoring FundamentalsЗадание
05The Financial Impact of Not Adopting Indicators6 материалов

Lesson 1

The Financial Impact of Not Adopting Indicators - Overview VideoВидеоIntroductionЧтениеError Budgets as a Defense MechanismЧтениеPractice: Calculate and Communicate Reliability Trade-offsDIALOGUECommunicating Economic Implications Within Your OrganizationsЧтениеThe Financial Impact of Not Adopting IndicatorsЗадание
06Workshop Preparation: Structuring the SLI and SLO Conversation8 материалов

Lesson 1

Workshop Preparation: Structuring the SLI and SLO Conversation - Overview VideoВидеоIntroductionЧтениеDefining and Mapping Personas and JourneysЧтениеMapping the User JourneyЧтениеPractice: From User Journey to SLIDIALOGUEIdentifying Your System's BoundariesЧтениеFocusing SLIs on Customer Journey MetricsЧтениеService Level Management and Customer Relationship FundamentalsЗадание
07SLIs and SLOs for Web Applications7 материалов

Lesson 1

SLIs and SLOs for Web Applications - Overview VideoВидеоIntroductionЧтениеIdentifying Personas and the Persona JourneyЧтениеPractice: Prioritizing SLIs in a Real-World ScenarioDIALOGUEEstablishing Application (System) BoundariesЧтениеImplementing SLIs With Accurate Touchpoints Based on the System SpecificationsЧтениеSLI and SLO Implementation in Web ApplicationsЗадание
08SLIs and SLOs for Distributed Systems8 материалов

Lesson 1

SLIs and SLOs for Distributed Systems - Overview VideoВидеоIntroductionЧтениеEstablishing Application (System) BoundariesЧтениеPractice: Analyze SLI Trade-offs in a Distributed SystemDIALOGUESpecifying SLI Types Based on the Identified System BoundariesЧтениеImplementing SLIs With Accurate Touchpoints Based on the System SpecificationsЧтениеUnderstanding Required Considerations When Prioritizing SLIs and SLOsЧтениеSLIs and SLOs in Distributed System ManagementЗадание
09Optimizing SLIs and SLOs for Database Performance9 материалов

Lesson 1

Optimizing SLIs and SLOs for Database Performance - Overview VideoВидеоIntroductionЧтениеDefining the Persona JourneyЧтениеSetting Journey ExpectationsЧтениеReflect: Balancing SLOs for Different PersonasDIALOGUEEstablishing Application (System) BoundariesЧтениеSLI SpecificationЧтениеSLI ImplementationЧтениеOptimizing Service Level Indicators and Objectives for Database SystemsЗадание
10Developing SLIs and SLOs for New Features10 материалов

Lesson 1

Developing SLIs and SLOs for New Features - Overview VideoВидеоIntroductionЧтениеPersonasЧтениеEstablishing Application (System) BoundariesЧтениеPractice: Prioritize SLIs by Business ImpactDIALOGUESLI SpecificationЧтениеSLI ImplementationЧтениеData Cache CorrectnessЧтениеPrioritizing SLIs by Business ImpactЧтениеService Level Metrics and User-Centric DevelopmentЗадание
11SLO Monitoring and Alerting9 материалов

Lesson 1

SLO Monitoring and Alerting - Overview VideoВидеоIntroductionЧтениеSLO Monitoring ConceptsЧтениеScenario 1: Monitoring and Alerting for Web Application SLOsЧтениеReflect: Explore Alerting Strategy Trade-offsDIALOGUEScenario 2: Monitoring and Alerting for Distributed Systems SLOsЧтениеEstablishing SLO Alerting CriteriaЧтениеSLO Alerting RulesЧтениеService Level Objective Monitoring and Alerting FundamentalsЗадание
12Service Level Performance Metrics: Daily Operations7 материалов

Lesson 1

Service Level Performance Metrics: Daily Operations - Overview VideoВидеоIntroductionЧтениеAdapting to SLI and SLO ChangesЧтениеPractice: Adapt SLOs in a Live-Fire ScenarioDIALOGUESLO-Driven Service Dependency MappingЧтениеCross-Functional TouchpointsЧтениеService Level Performance and Reliability ManagementЗадание
13SLO Preservation and Incident Management8 материалов

Lesson 1

SLO Preservation and Incident Management - Overview VideoВидеоIntroductionЧтениеSLIs for Incident Management MetricsЧтениеTime to DetectionЧтениеPractice: Analyze and Improve Incident DetectionDIALOGUEMTTD SLOЧтениеExtending Accountability to Product Engineering TeamsЧтениеService Level Objectives and Incident Management FundamentalsЗадание
14SLIs and SLOs as a Service5 материалов

Lesson 1

SLIs and SLOs as a Service - Overview VideoВидеоIntroductionЧтениеSLIs-as-a-S Product LifecycleЧтениеSLIs and SLOs Product LifecycleЧтениеSLIs and SLOs in Service and Product ManagementЗадание