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UX for Enterprise ChatGPT Solutions · LearnSpace
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UX for Enterprise ChatGPT Solutions

Курс от Packt
Начальный≈ 19.6 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Designing solutions for enterprise and business customers always comes with unique challenges. This book shows you how to transform the ChatGPT experience into user experience that fits your customers' needs. This resource equips professionals with the skills to integrate ChatGPT into enterprise solutions through a user-centered approach. It focuses on designing effective conversational experiences and refining AI models for better performance. The content is tailored for those looking to enhance their UX expertise in AI-driven environments. This resource is ideal for UX designers, product managers, and enterprise solution architects with a basic-to-intermediate understanding of UI/UX design and ChatGPT. It helps them build and refine AI-driven user experiences tailored to business needs. With hands-on practice projects and sets of design guidelines and heuristics which we teach, this guide will build your understanding of how to apply user experience design best practices and thoughtfulness into creating effective ChatGPT experiences for enterprise customers. You will be able to use our tools and techniques to test, monitor and validate your solutions. This course is based on UX for Enterprise ChatGPT Solutions, by Richard H. Miller.

Навыки, которые вы освоите

User Experience DesignAgile Product DevelopmentFine-tuningRetrieval-Augmented GenerationPrompt EngineeringUser Interface and User Experience (UI/UX) DesignUser ResearchUser ExperienceUI/UX StrategyAI Product StrategyDesign ResearchUser StoryChatGPTResponsible AIUI/UX ResearchAgile MethodologyUser Interface (UI)LLM ApplicationUser FeedbackPrompt Patterns

Программа курса

12 модулей · 154 учебных материалов

01Recognizing the Power of Design in ChatGPT10 материалов

Crafting Conversational Experiences with AI

OverviewВидеоIntroductionЧтениеTraversing the History of Conversational AIЧтениеThe Importance of UX Design for ChatGPTЧтение

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Преподаватель курса

UX for Enterprise ChatGPT Solutions
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Обучение на Coursera

≈ 19.6 ч

12 модулей

Язык: Английский

Часть программы вашего университета
Understanding the Science and Art of UX DesignЧтение
The Art of DesignЧтение
Hybrid UIsЧтение
Setting Up a Customized ModelЧтение
Designing a Custom ChatGPT Interface for Enterprise UseDIALOGUE
Designing Effective Interactions with AI SystemsЗадание
02Conducting Effective User Research14 материалов

Mastering User Insights for AI Improvement

OverviewВидеоIntroductionЧтениеSurveys for Conversational AIЧтениеCase Study on an Effective SurveyЧтениеDesigning Insightful InterviewsЧтениеDevelop a Structured Interview ProgramЧтениеData AnalysisЧтениеTagging a Log File Should Focus on Each InteractionЧтениеCategory Qualified Success Response Voice and ToneЧтениеCategory Failure Response ContentЧтениеTrying Conversational AnalysisЧтениеGenerate Enhancements and Bugs from Groups of IssuesЧтениеAnalyzing User Research MethodsDIALOGUEUser Research FundamentalsЗадание
03Identifying Optimal Use Cases for ChatGPT12 материалов

Maximizing ChatGPT Value Through Strategic Use Case Design

OverviewВидеоIntroductionЧтениеEstablishing a Baseline with ChatGPTЧтениеExample Use Case for a ChatGPT Instance Patching SoftwareЧтениеPrioritizing Use Cases Based on Usage and Value Human Resource ExampleЧтениеCreating a User Story from a Use CaseЧтениеAligning LLMs with User GoalsЧтениеExamples of Generative AI Outside of ChatЧтениеLong-term MemoryЧтениеProgramming and DebuggingЧтениеSelecting Optimal ChatGPT Use Cases for a Tech TeamDIALOGUEEvaluating AI Model Suitability and Use CasesЗадание
04Scoring Stories11 материалов

Prioritizing Value: Mastering User Needs Scoring and Backlog Ranking

OverviewВидеоIntroductionЧтениеUser Needs ScoringЧтениеHow to Score ConsistentlyЧтениеFrequency How Often Is It UsedЧтениеExamples of ScoringЧтениеPutting a Backlog into OrderЧтениеCreating More Complex Scoring MethodsЧтениеReal-world Hiccups with ScoringЧтениеScoring User Stories with WSJF and UNSDIALOGUEPrioritizing Value in Software DevelopmentЗадание
05Defining the Desired Experience17 материалов

Crafting Inclusive and Globally Responsive User Experiences

OverviewВидеоIntroductionЧтениеEnabling Components for a Chat ExperienceЧтениеChat Window Size and LocationЧтениеFormsЧтениеChartsЧтениеButtons, Menus, and Choice ListsЧтениеLink ColorЧтениеDesigning a Recommender and Behind-the-Scenes ExperiencesЧтениеOverarching ConsiderationsЧтениеTranslating KnowledgeЧтениеAccounting for I18n When DesigningЧтениеLength of Labels and StringsЧтениеPluralsЧтениеAddressing a Customer and Vocative CaseЧтениеOptimizing Chat Interface for Inclusive ExperiencesDIALOGUEDesigning Inclusive and Effective User InterfacesЗадание
06Gathering Data – Content is King17 материалов

Powering AI with Enterprise Data: From Collection to Quality Assurance

OverviewВидеоGathering Data Content is KingЧтениеIncorporating Enterprise Data Using RAGЧтениеBuilding a Demo with Enterprise DataЧтениеQuality IssuesЧтениеData AnnotationЧтениеSpreadsheet Cleanup (Excel, Google Sheets)ЧтениеSpreadsheet Cleanup Case StudyЧтениеOther Considerations for Creating a Quality Data PipelineЧтениеPrivacy, Security, and Data ResidencyЧтениеBias and Ethical ConcernsЧтениеResources for RAGЧтениеService Requests and Other Threaded SourcesЧтениеIntegrations and ActionsЧтениеCommunity ResourcesЧтениеUnderstanding RAG and Data Quality in LLM IntegrationDIALOGUEData Management in AI and LLM ApplicationsЗадание
07Prompt Engineering14 материалов

Mastering Effective Prompt Design for Enterprise AI

OverviewВидеоIntroductionЧтениеDesigning InstructionsЧтениеBasic StrategiesЧтениеQuick Tricks to Always Keep in MindЧтениеPrompt Engineering TechniquesЧтениеTime to ThinkЧтениеFew-shot PromptingЧтениеAndrew Ng's Agentic ApproachЧтениеMulti-agent CollaborationЧтениеStrategy Adjusting ChatGPT ParametersЧтениеThird-party Prompt FrameworksЧтениеCrafting Enterprise Prompts for AccuracyDIALOGUEMastering Effective Prompt DesignЗадание
08Fine-Tuning9 материалов

Mastering Model Optimization Through Fine-Tuning

OverviewВидеоIntroductionЧтениеCreating Fine-Tuned ModelsЧтениеUsing the Fine-Tuned ModelЧтениеFine-tuning for Structuring OutputЧтениеFine-tuning for Function and Tool CallingЧтениеWove Case Study ContinuedЧтениеUnderstanding Fine-Tuning in Model OptimizationDIALOGUEMastering Model AdaptationЗадание
09Guidelines and Heuristics21 материалов

Crafting Effective Conversations: Guidelines, Heuristics, and User-Centered Design

OverviewВидеоIntroductionЧтениеAdapting Heuristic Analysis for Conversational UIsЧтениеVisibility of System StatusЧтениеAnalysisЧтениеRedo as UndoЧтениеAnalysisЧтениеRecognition Rather Than RecallЧтениеFlexibility and Efficiency of UseЧтениеAnalysisЧтениеBuilding Conversational GuidelinesЧтениеSome Specific Style and Tone Guidelines with ExamplesЧтениеBe conversational - don't regurgitate system descriptionsЧтениеUse the Right TermsЧтениеTry Not to Be Cute It Can BackfireЧтениеGive Them News They Can UseЧтениеSetting a Persona for the Assistant's Style and ToneЧтениеCase StudyЧтениеHandling Errors Repair and DisfluenciesЧтениеApplying Heuristics in Conversational UI DesignDIALOGUEPrinciples of Effective User InteractionЗадание
10Monitoring and Evaluation14 материалов

Mastering AI Evaluation: From Metrics to Real-World Testing

OverviewВидеоIntroductionЧтениеEvaluation MetricsЧтениеAnswer Relevancy for GenerationЧтениеContext Recall for RetrieverЧтениеOther MetricsЧтениеFactual and Faithful HallucinationsЧтениеSystematic Testing ProcessesЧтениеTesting Matrix ApproachЧтениеBuilding the MatrixЧтениеThe Wide Range of LLM Evaluation MetricsЧтениеNet Promoter Score (NPS)ЧтениеEvaluating LLM Performance with MetricsDIALOGUEEvaluating Language Model PerformanceЗадание
11Process8 материалов

Mastering Agile AI Development and Team Collaboration

OverviewВидеоIntroductionЧтениеFind a SponsorЧтениеTeam Composition and Location MattersЧтениеDesigning a Content Improvement Life CycleЧтениеAnalysis Tuesday and Wednesday's WorkupЧтениеSecuring Organizational Sponsorship for an AI InitiativeDIALOGUEProcess and Efficiency in Software DevelopmentЗадание
12Conclusion7 материалов

Mastering AI Integration and Ethical Design

OverviewВидеоIntroductionЧтениеKnow the DataЧтениеBuilding Processes That Fit the SolutionЧтениеApplying AI Principles to New ChallengesDIALOGUEResponsible AI and Effective Solution DesignЗаданиеThe UX for Enterprise ChatGPT Solutions Final AssessmentЗадание