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Workplace Communication Skills for Managers · LearnSpace
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Workplace Communication Skills for Managers

Курс от Packt
Средний≈ 11.4 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

This course is based on Tina Kuhn's bestselling book, The Manager's Communication Toolkit. This course focuses on mastering workplace communication with effective strategies to manage diverse personality types. Learn to identify barriers to communication and apply proven techniques to handle difficult conversations, fostering understanding and collaboration. Through practical scenarios, you'll enhance your leadership communication skills and become proficient at managing complex interactions with various personality types. This course equips you with tools to bridge communication gaps and resolve conflicts constructively. What sets this course apart is its real-world application of communication tools, ensuring that theory translates into everyday leadership challenges. By offering actionable strategies for understanding and interacting with different personality types, this course provides value for immediate use in the workplace. Managers, team leaders, and anyone working in leadership positions will benefit. This course is ideal for professionals wanting to improve communication and collaboration in diverse workplace settings. Copyright © 2019 Christina Kuhn. All rights reserved. Originally published by Greenleaf Book Group LLC, Austin, Texas. This course has been packaged and distributed by Packt Publishing on behalf of Greenleaf Book Group. Greenleaf Book Group is a hybrid publisher and book distributor dedicated to empowering independent authors and small presses. Renowned for its innovative publishing model, Greenleaf offers a comprehensive suite of services, including editorial guidance, design, distribution, and marketing support, tailored to each author's goals. With a focus on quality and collaboration, Greenleaf has produced numerous bestsellers across a wide range of genres, providing authors with the tools and expertise to maximize their reach and impact in the competitive publishing industry.

Навыки, которые вы освоите

Communication StrategiesCommunicationConflict ManagementLeadershipBehavior ManagementInterpersonal CommunicationsPeople ManagementPersonal AttributesDe-escalation TechniquesStrategic LeadershipBusiness CommunicationStrategic CommunicationLeadership DevelopmentTeam ManagementEmotional IntelligenceProfessional DevelopmentBusiness ManagementTeamworkVerbal Communication SkillsCorporate Communications

Программа курса

17 модулей · 83 учебных материалов

01Understanding Different Personality Types4 материалов

Lesson 1

Course OverviewВидеоUnderstanding Different Personality Types - Overview VideoВидеоIntroductionЧтениеMastering Communication with Diverse PersonalitiesЗадание

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Packt - Course Instructors

Преподаватель курса

Workplace Communication Skills for Managers
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Обучение на Coursera

≈ 11.4 ч

17 модулей

Язык: Английский

Часть программы вашего университета
02Your Communication Toolkit11 материалов

Lesson 1

Your Communication Toolkit - Overview VideoВидеоIntroductionЧтениеFace-To-Face CommunicationЧтениеFace-To-Face Conversation Do'sЧтениеEmailЧтениеEmail Do'sЧтениеPractice: Analyze a Communication ScenarioDIALOGUEMeetings and PresentationsЧтениеMeeting Do'sЧтениеWritten Reports Do'sЧтениеCommunication Strategies and Best PracticesЗадание
03Using Your Communication Tools4 материалов

Lesson 1

Using Your Communication Tools - Overview VideoВидеоIntroductionЧтениеRelationshipsЧтениеMastering Communication Tools and TechniquesЗадание
04The Manipulator Who Are They5 материалов

Lesson 1

The Manipulator Who Are They - Overview VideoВидеоIntroductionЧтениеWhat Problems Can a Manipulator Bring to Your Team?ЧтениеEmail and TextЧтениеStrategies for Managing ManipulatorsЗадание
05The Gossiper: Who Are They?5 материалов

Lesson 1

The Gossiper: Who Are They? - Overview VideoВидеоIntroductionЧтениеWhat Problems Can Gossipers Bring to Your Team?ЧтениеWritten ReportsЧтениеManaging Gossip in the WorkplaceЗадание
06The Naysayers Who Are They5 материалов

Lesson 1

The Naysayers Who Are They - Overview VideoВидеоIntroductionЧтениеHow Can You Communicate Effectively With the Naysayer?ЧтениеWritten ReportsЧтениеStrategies for Managing NaysayersЗадание
07The Controller: Who Are They?5 материалов

Lesson 1

The Controller: Who Are They? - Overview VideoВидеоIntroductionЧтениеHow Can You Communicate Effectively with Controllers?ЧтениеWritten ReportsЧтениеUnderstanding and Managing ControllersЗадание
08The Perfectionist Who Are They4 материалов

Lesson 1

The Perfectionist Who Are They - Overview VideoВидеоIntroductionЧтениеWhat Problems Can a Perfectionist Bring to Your Team?ЧтениеNavigating Perfectionism in the WorkplaceЗадание
09The Yes-Man Who Are They?5 материалов

Lesson 1

The Yes-Man Who Are They? - Overview VideoВидеоIntroductionЧтениеWhat Problems Can Yes-Men Bring to Your Team?ЧтениеEmail and TextЧтениеNavigating Yes-Man DynamicsЗадание
10The Drama Queen: Who Are They?4 материалов

Lesson 1

The Drama Queen: Who Are They? - Overview VideoВидеоIntroductionЧтениеHow Do You Disarm a Drama Queen?ЧтениеManaging Drama in the WorkplaceЗадание
11The Recluse Who Are They?4 материалов

Lesson 1

The Recluse Who Are They? - Overview VideoВидеоIntroductionЧтениеWhat Type of Communication Tools Work the Best for a Recluse? Face-to-Face and TelephoneЧтениеUnderstanding and Managing Reclusive Behavior in the WorkplaceЗадание
12The Whiner Who Are They?4 материалов

Lesson 1

The Whiner Who Are They? - Overview VideoВидеоIntroductionЧтениеWhat Type of Communication Tools Work the Best for a Whiner? Face-to-Face and TelephoneЧтениеManaging Whiners in the WorkplaceЗадание
13The Liar Who Are They?5 материалов

Lesson 1

The Liar Who Are They? - Overview VideoВидеоIntroductionЧтениеWhat Problems Can Liars Bring to Your Project?ЧтениеWritten ReportsЧтениеManaging Liars and Workplace ChallengesЗадание
14Your Own Management Style3 материалов

Lesson 1

Your Own Management Style - Overview VideoВидеоIntroductionЧтениеExploring Leadership and Management StylesЗадание
15Confrontation3 материалов

Lesson 1

Confrontation - Overview VideoВидеоIntroductionЧтениеEffective Confrontation StrategiesЗадание
16Leadership6 материалов

Lesson 1

Leadership - Overview VideoВидеоIntroductionЧтениеDevelop a Plan Consistent with Your Goals and RequirementsЧтениеPractice: Leading Your Team Through ChangeDIALOGUEHelp People Energize Themselves To Overcome Barriers To ChangeЧтениеLeadership Principles and PracticesЗадание
17Next Steps6 материалов

Lesson 1

Next Steps - Overview VideoВидеоIntroductionЧтениеConfront Detrimental Behaviors And Work At Changing Destructive HabitsЧтениеPractice: Create a Plan for a Complex Team ChallengeDIALOGUEIt's Important to Know Your Management StyleЧтениеAdvancing Leadership SkillsЗадание