courseraIT и технологии

Cisco CCST 100-140: IT Mentoring

Курс от Pearson

Начальный≈ 4.1 чАнглийский

О курсе

This module offers invaluable insights from a seasoned help desk veteran, sharing practical advice on professional communication, conduct, and building meaningful relationships in the workplace. You’ll learn how to navigate challenging situations, update documentation with precision, and balance assertiveness with diplomacy. Discover strategies for expanding your expertise, seeking mentorship, and volunteering for projects to broaden your skill set. The course also guides you in building a home lab for hands-on practice and understanding the unique needs of different business verticals, from healthcare to retail. As you wrap up, you’ll receive expert tips on exam preparation, study habits, and maintaining your mental health, along with guidance on building a supportive peer community.

Навыки, которые вы освоите

Help Desk Support Relationship Building Verbal Communication Skills Computer Hardware Rapport Building Business Relationship Management Initiative and Leadership Information Technology Ethical Standards And Conduct Conflict Management Professional Networking Technical Support Knowledge Transfer

Программа курса

1 модулей · 27 учебных материалов

01Cisco Certified Support Technician (CCST) IT Support - 100-140: Unit 1027 материалов

Module Introduction

Module IntroductionВидео

Stories from a Helpdesk Veteran

Learning objectivesВидео Communications, conduct, caring, and commitmentВидео Awkward situationsВидео

Учитесь у экспертов

Pearson

Преподаватель курса