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Performance Management And Behavioural Coaching · LearnSpace
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Performance Management And Behavioural Coaching

Курс от The Expert Academy
Средний≈ 14.2 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

This course focuses on how to manage and improve performance through structured conversations, feedback and coaching. You’ll learn how to run effective one-to-one meetings, deliver clear and actionable feedback and support individuals in improving their performance. By applying practical coaching techniques, you’ll build stronger relationships, address issues early and create a culture of continuous improvement within your team.

Навыки, которые вы освоите

Emotional IntelligenceChange ManagementPerformance ImprovementLeadershipDecision MakingConstructive FeedbackProblem SolvingCommunicationPeople ManagementLeadership and ManagementPeople DevelopmentTeam LeadershipEmployee CoachingBusiness CommunicationBehavioral ManagementPerformance ManagementEmployee Performance ManagementEmpathy & Emotional IntelligenceTeam Performance ManagementCoaching

Программа курса

6 модулей · 69 учебных материалов

01Team Leadership: Master Essential Communication Skills To Manage A Team With Confidence12 материалов
Lesson Descriptions: Communication And FeedbackЧтениеWorksheet: Communication And FeedbackЧтениеIntroduction To Effective CommunicationВидеоEffective CommunicationВидео

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The Expert Academy

Преподаватель курса

Performance Management And Behavioural Coaching
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Обучение откроется на Coursera
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Обучение на Coursera

≈ 14.2 ч

6 модулей

Язык: Английский

Часть программы вашего университета
Preferred Methods Of CommunicationВидео
Applying Communication And FeedbackЗадание
Communication Barriers And How To Overcome ThemВидео
Techniques For Clear And Concise CommunicationВидео
Improving Listening SkillsВидео
Communication And Feedback Knowledge CheckЗадание
Project: Communication Skills In Action - A Leadership Scenario Чтение
Delivering Clear And Actionable FeedbackDIALOGUE
02Leadership Skills: Improve Your Decision Making And Problem Solving Abilities To Drive Productivity12 материалов
Lesson Descriptions: Decision Making And Problem SolvingЧтение Worksheet: Decision Making And Problem SolvingЧтениеUnderstanding Prioritisation In LeadershipВидеоThe Eisenhower Matrix: A Proven Prioritisation FrameworkВидеоThe ABCDE Method: Simplifying Task PrioritisationВидеоApplying Decision Making And Problem SolvingЗаданиеBalancing Urgency And ImportanceВидеоOvercoming Common Prioritisation ChallengesВидеоBuilding A Culture Of Strategic PrioritisationВидеоDecision Making And Problem Solving Knowledge CheckЗаданиеProject: Problem-Solving Strategy ReflectionЧтениеMaking A Fair And Consistent Performance DecisionDIALOGUE
03Customer Experience: Cultivate Strong Relationships Using Emotional Intelligence To Improve Sales11 материалов
Lesson Descriptions: Emotional Intelligence And Relationship ManagementЧтениеWorksheet: Emotional Intelligence And Relationship BuildingЧтениеIntroduction To Emotional Intelligence In Customer Service And SalesВидеоEmotional Intelligence, Customer Service And SalesВидеоCustomer Service And Emotional TriggersВидеоApplying Emotional Intelligence And Relationship SkillsЗаданиеEmotional Intelligence And Rapport BuildingВидеоThe Benefits Of Emotional Intelligence To Customer ServiceВидеоHow To Develop Self-Awareness And Emotional IntelligenceВидеоEmotional Intelligence Knowledge CheckЗаданиеProject: Building Emotional Intelligence In Customer InteractionsЧтение
04Business Psychology: Lead And Influence Your Team With Psychological Insights11 материалов
Lesson Descriptions: Influence And Leadership PsychologyЧтениеWorksheets: Psychological Insights For InfluenceЧтениеIntroduction: Psychological Dynamics Of Power And InfluenceВидеоLeadership Through The Lens Of Social PsychologyВидеоApplying Influence And Psychological LeadershipЗаданиеPsychological Underpinnings Of Leadership StylesВидеоCultural Psychology In LeadershipВидео Psychological Dimensions Of Ethical Leadership And Social ResponsibilityВидеоInfluence And Leadership Psychology Knowledge CheckЗаданиеProject Title: Create Your Own Leadership Influence StrategyЧтениеCoaching A Team Member To Improve PerformanceDIALOGUE
05Change Management: Define Your Goals And Build A Detailed Strategy For A Smooth Transition (1 of 3)11 материалов
Lesson Descriptions: Change Planning And Behaviour ChangeЧтениеWorksheet: Change Planning And Behaviour ChangeЧтениеIntroduction To Leading And Managing ChangeВидеоPlanning And Implementing Change And The Role Of A LeaderВидеоLeading Through Change And Creating A Change Vision And StrategyВидеоApplying Behaviour ChangeЗаданиеCommunicating Change And Key StatisticsВидеоBuilding A Culture Of Continuous ImprovementВидеоReasons For Business Change And Overcoming BarriersВидеоBehaviour Change Knowledge CheckЗаданиеProject: Creating A Change Management Plan Чтение
06Change Management: Implement Proven Methodologies To Enable An Effective Transformation (2 of 3)12 материалов
Lesson Descriptions: Performance Improvement And DocumentationЧтениеWorksheet: Performance Improvement And DocumentationЧтениеIntroduction To Change ManagementВидеоAn Agile Approach To Change ManagementВидеоMcKinsey's 7-S ModelВидеоKotter's TheoryВидеоApplying Performance Improvement PlansЗаданиеNudge TheoryВидеоBridges' Transition ModelВидеоPerformance Improvement Plans Knowledge CheckЗаданиеProject: Implementing An Agile Change Management Strategy ЧтениеTaylor, Manager Handling A Performance Improvement ConversationDIALOGUE