Назад в каталог
Курс от CVS Health
courseraБизнес
Preparing for Your Call Center Customer Service Role
Курс от CVS HealthО курсе
Demonstrate Excellent Customer Service provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course. -By the end of the course, you will be able to: -Create positive interactions with customers -De-escalate conflict with customers -Create solutions to customer problems -Describe the different roles in call center customer service To be successful in this course, it is recommended that you complete the first four courses in this program.
Навыки, которые вы освоите
Problem SolvingInterviewing SkillsCustomer Complaint ResolutionCustomer ServiceTelephone SkillsCustomer Relationship BuildingVerbal Communication SkillsInbound CallsCommunicationCustomer SupportProfessionalismCall Center ExperienceDe-escalation TechniquesActive ListeningConflict ManagementCustomer Engagement
Программа курса
2 модулей · 29 учебных материалов
01Career and Job Search Information24 материалов
Учитесь у экспертов
Cory McLaren
Customer Service Expert