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Process Improvement and Fix Failures

Курс от Coursera

Начальный≈ 1.8 чАнглийский

О курсе

Turn mistakes into your greatest asset with Process Improvement and Fix Failures. This beginner-level course is designed for professionals in procurement, project management, and operations who want to build a resilient system for learning from experience. You will move beyond quick fixes and learn to identify the real reasons for errors. Through practical case studies and hands-on activities, you will master the art of creating and using a lessons learned log to capture critical insights. You will learn to apply the powerful 5 Whys technique to conduct a root-cause analysis, ensuring that you solve the underlying problem, not just the symptom. By the end of this course, you will build your own Process Improvement Toolkit, equipping you to drive meaningful change, prevent repeat mistakes, and foster a culture of continuous improvement within your organization.

Навыки, которые вы освоите

Root Cause Analysis Corrective and Preventive Action (CAPA)Incident Management Problem Management Continuous Improvement Process Process Improvement Document Management Case Studies

Программа курса

1 модулей · 9 учебных материалов

01From Insight to Action: Mastering Lessons Learned and Root-Cause Analysis9 материалов

The Cost of Repeating MistakesDIALOGUE Learning from Failure: The Lockheed Martin StoryВидео The Lessons Learned Log: A Practical GuideЧтение Routine Issues vs. Significant IncidentsВидео

Учитесь у экспертов

Professionals in the Industry

Преподаватель курса