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Professional Digital Communication

Курс от Chegg Skills
Начальный≈ 7.4 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Professional Digital Communication equips learners with the skills to communicate confidently and professionally using the digital tools that power today's workplace. Through hands-on activities and realistic workplace scenarios, learners develop practical communication skills across email, instant messaging, video conferencing, and other digital collaboration platforms while learning how to present themselves professionally in virtual environments. Throughout the course, learners explore best practices for choosing the appropriate communication channel, writing effective emails, managing instant messaging conversations, participating in virtual meetings, presenting confidently on camera, and demonstrating professional digital etiquette. They also learn strategies for organizing digital communications, minimizing misunderstandings, and building productive relationships across hybrid and remote work environments. By the end of the course, learners will be prepared to communicate clearly, professionally, and confidently across today's most common digital communication channels, strengthening collaboration and contributing more effectively in modern workplaces.

Навыки, которые вы освоите

Digital CommunicationsCommunicationProfessionalismCommunication StrategiesCollaborationInterpersonal CommunicationsVirtual TeamsVirtual EnvironmentMeeting FacilitationStrategic CommunicationInternal CommunicationsCollaborative SoftwareBusiness CorrespondenceProfessional DevelopmentTelecommutingWritingBusiness CommunicationCommunication PlanningConcisionSlack (Software)

Программа курса

2 модулей · 169 учебных материалов

01Instant messaging61 материалов

Welcome to Instant messaging

Welcome to instant messagingЧтениеOverviewЧтениеGet ready to use instant messaging effectively​ЧтениеPause and reflect: Your messaging experiencesDIALOGUE

Email versus instant messaging

Учитесь у экспертов

Barry Finder

VP of Operations

Professional Digital Communication
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Обучение на Coursera

≈ 7.4 ч

2 модулей

Язык: Английский

Часть программы вашего университета
Email versus instant messagingЧтение
Key termsЧтение
Understanding email and instant messagingЧтение
When to use email versus instant messagingЧтение
Select the best communication methodЧтение
Collaboration differencesЧтение
Watch and learnЧтение
Knowledge check: Email versus instant messagingЗадание
Now you try: Reflecting on communication tool choices​DIALOGUE
Key takeawaysЧтение

Practice: Email versus instant messaging

Practice: Email versus instant messagingЧтениеWhen to use email versus instant messagingЧтениеWalkthrough with an expertЧтениеNow you try: Deciding between email and instant messagingDIALOGUEKey takeawaysЧтение

Features of an instant message system

Features of an instant message system ЧтениеKey termsЧтениеA feature for every purposeЧтениеMost commonly used featuresЧтениеWatch and learnЧтениеKnowledge check: Instant messaging featuresЗаданиеKey IM features for collaborationЧтениеVisual of instant messaging featuresЧтениеNow you try: Using IM features to collaborate effectivelyDIALOGUEWhen to use a threadЧтениеUnderstanding group chats and Google SpacesЧтениеGroup chats versus Google Spaces: Key differencesЧтениеKey takeawaysЧтениеRememberЧтение

Practice: Navigating an instant message system

Practice: Navigating an instant message systemЧтениеChoosing actions for each situationЧтениеWalkthrough with an expertЧтениеCreating a message in the chat windowЧтениеAfter a message is createdЧтениеFinding online supportЧтениеNow you try: Making decisions about instant messaging featuresDIALOGUEKey takeawaysЧтение

Professional messages

Professional messagesЧтениеKey termsЧтениеNavigating instant message challengesЧтениеBest practices for professional IMsЧтениеTailoring your messages for individuals versus groupsЧтениеWatch and learnЧтениеKnowledge check: Professional messagingЗаданиеNow you try: Adapting tone and professionalism in instant messagingDIALOGUEKey takeawaysЧтениеRememberЧтение

Practice: Message revisions

Practice: Message revisionsЧтениеEnsuring professionalism ЧтениеWalkthrough with an expertЧтениеNow you try: ​Revising messages for professionalismDIALOGUEKey takeawaysЧтение

Module summary and assessment: Instant messaging

Module summary and assessment: Instant messagingЧтениеAssessment: Instant messaging ЗаданиеPlan a communication strategy for a project update​DIALOGUEPause and reflect: Instant messagingDIALOGUEWhat you've learned in this module​Чтение
02Professional presentation on video calls108 материалов

Welcome to Professional presentation on video calls

Welcome to Professional presentation on video callsЧтениеOverviewЧтениеGet ready to master professional video calls​ЧтениеPause and reflect: Professional presentation on video callsDIALOGUE

On camera presentation

On-camera presentationЧтениеKey termsЧтениеElevate your virtual impactЧтениеBest practices for on-camera presentationЧтениеTips for phonesЧтениеWatch and learnЧтениеKnowledge check: Check your best practices for on-camera presentationЗаданиеTroubleshooting your video call setupЧтениеSetting up for successЧтениеNow you try: Perfecting your on-camera presentationDIALOGUEBe sure to test it!ЧтениеKey takeawaysЧтение

Practice: On camera presentation

Practice: On camera presentationЧтениеEvaluating professionalism in virtual meetingsЧтениеWalkthrough with an expertЧтениеExample images to critique: Scenario 1ЧтениеExample images to critique: Scenario 2ЧтениеExample images to critique: Scenario 3Чтение

On camera presence

On-camera presenceЧтениеKey termsЧтениеThe power of voice, body language, and eye contactЧтениеKey elements of on-camera presenceЧтениеVarying your voiceЧтениеWatch and learnЧтениеEye contact... on a video call?!

Practice: On camera presence

Practice: On-camera presenceЧтениеKey elements of on-camera presenceЧтениеWalkthrough with an expertЧтениеNow you try: Critiquing voice, body language, and eye contact in virtual meetingsЧтениеNow you try: Critiquing voice, body language, and eye contact in virtual meetingsDIALOGUEKey takeawaysЧтение

Zoom participant features

Zoom participant featuresЧтениеKey termsЧтениеZoom for virtual meetingsЧтениеGetting a Zoom accountЧтениеStarting meetings in ZoomЧтениеEssential Zoom participant featuresЧтениеReactions

Practice: Zoom participant features

Practice: Zoom participant featuresЧтениеWhy does Zoom have these features?ЧтениеVideo call etiquette recapЧтениеWalkthrough with an expertЧтениеNow you try :Improving video call etiquette with Zoom featuresDIALOGUEKey takeawaysЧтение

Meeting invitations and agendas

Meeting invitations and agendas ЧтениеKey termsЧтениеWhat your guests need to knowЧтениеEssential components of a virtual meeting invitationЧтениеAccess informationЧтениеWatch and learnЧтениеKnowledge check: Best practices for virtual meeting invitations

Practice: Creating a meeting invite and agenda

Practice: Creating a meeting invite and agendaЧтениеRecap: Essential invitation componentsЧтениеReminder: Meeting invite creation on ZoomЧтениеWalkthrough with an expertЧтениеCreate a meeting invite ЧтениеNow you try: Planning and creating an effective meeting invitationDIALOGUE

Zoom host controls

Zoom host controls ЧтениеKey termsЧтениеIncreasing your impactЧтениеKey controls for Zoom hosts ​ЧтениеManaging permissionsЧтениеSetting up breakout roomsЧтениеSharing your screenЧтение

Practice: Using Zoom host controls

Practice: Using Zoom host controlsЧтениеScreensharing in ZoomЧтениеSharing your screenЧтениеWalkthrough with an expertЧтениеPracticing with Zoom host featuresЧтениеNow you try :Practicing with Zoom host featureDIALOGUE

Summary and assessment: Professional presentation on video calls​

Module summary and assessment: Professional presentation on video calls​ЧтениеReminder: Recording a meetingЧтениеPart 1: Video presentation​ЧтениеPart 2: Professional presentation on video callsDIALOGUEPart 3: Assessment: Professional presentation on video callsЗаданиеPause and reflect: Reflecting on professional presentation​DIALOGUE
Example images to critique: Scenario 4Чтение
Now you try​: Evaluating professional appearance in virtual meetingsDIALOGUE
Key takeawaysЧтение
Чтение
Virtual body language tipsЧтение
Knowledge check: How well do you know the key components of an effective on-camera presence?Задание
Now you try: Engaging your audience through voice, body language, and eye contactDIALOGUE
Key takeawaysЧтение
RememberЧтение
Чтение
Watch and learnЧтение
Utilizing Zoom chatЧтение
Knowledge check: How well do you know the applications of the Zoom participant features?Задание
Now you try: Describing Zoom featuresDIALOGUE
Key takeawaysЧтение
Задание
Creating an invite on ZoomЧтение
What to include in an invite's agendaЧтение
Now you try: An effective invite and agendaDIALOGUE
Key takeawaysЧтение
RememberЧтение
Key takeawaysЧтение
Recording a meetingЧтение
Watch and learnЧтение
Knowledge check: Hosting a Zoom callЗадание
Tips for effective meetingsЧтение
Now you try: Using Zoom host features effectivelyDIALOGUE
Key takeawaysЧтение
RememberЧтение
Key takeawaysЧтение
What you've learned in this module​Чтение