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Professional Prospecting and Client Engagement · LearnSpace
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Professional Prospecting and Client Engagement

Курс от STARWEAVER
Начальный≈ 15.3 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Top sales performers generate 3x more pipeline than average reps, yet 67% of sales professionals miss quota due to ineffective prospecting and qualification. This course transforms you into a pipeline-building expert through mastery of proven sales prospecting and client engagement strategies. Learn to create laser-focused Ideal Customer Profiles, execute multi-channel outreach that gets responses, and apply frameworks like BANT and TIMD to qualify opportunities effectively. Master consultative selling through SPIN methodology, build trust through active listening, and manage complex stakeholder relationships. You will also learn client engagement strategies and relationship management techniques that turn one-time buyers into long-term partners. The course culminates in creating a comprehensive Healthcare Technology Prospecting Playbook, providing you with immediately applicable tools for real-world success. Whether you're starting your sales career or refining existing skills, gain the systematic approaches top performers use to consistently exceed targets.

Навыки, которые вы освоите

Prospecting and QualificationSales ProspectingStakeholder ManagementCustomer Relationship ManagementActive ListeningAccount ManagementCold CallingCustomer Relationship Management (CRM) SoftwareConsultative SellingProfessional NetworkingAccount StrategySales ProcessSales PipelinesCustomer EngagementSalesStakeholder AnalysisStakeholder EngagementSales DevelopmentOutbound CallsClient Support

Программа курса

4 модулей · 92 учебных материалов

01Prospecting Fundamentals and Strategies 27 материалов

Welcome

Course IntroductionВидеоMeet the ExpertsВидеоCourse Welcome and OverviewЧтениеCourse SyllabusЧтение

Учитесь у экспертов

Eric Zackrison

Educator, Consultant, Speaker, and Trainer focused on building better leaders, better teams and better organizations

Starweaver

Global Leaders in Professional & Technology Education

Professional Prospecting and Client Engagement
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Обучение откроется на Coursera
в новой вкладке

Обучение на Coursera

≈ 15.3 ч

4 модулей

Язык: Английский

Часть программы вашего университета
FAQ: Overcoming Call Reluctance - Strategies for Phone Anxiety Чтение
Helpful Tips for Course CompletionЧтение

Building Ideal Customer Profiles (ICPs)

Smart Targeting: Ideal Customer Profile ВидеоICP Development Workshop ВидеоCommon ICP Mistakes to AvoidВидеоProspecting Playbook: Defining Your ICPЧтениеFAQ: "ICP Common Mistakes" - Quick Troubleshooting Guide ЧтениеDownloadable Resource: ICP Template Worksheet ЧтениеLab 1.1: Draft an ICP ProfileВзаимная проверкаDownloadable Resource: Lab 1.1 Exemplar Solution ЧтениеIdeal Customer Profiles (ICPs) Задание

Multi-Channel Outreach Strategies

Demo Video 1: Cold Calling MasteryВидеоDemo Video 2: Email Templates That ConvertВидеоLinkedIn Prospecting Strategies ВидеоDemo Video 4: Sales Outreach Automation PlatformsВидеоEmail Writing Guide and Social Selling Best PracticesЧтениеFAQ: Building Your Pipeline - Daily Activity Guidelines ЧтениеDownloadable Resource: Prospecting Tracker Template ЧтениеCareer Resource: Email Template Library ЧтениеLab 1.2: Create a Multi-Channel Outreach SequenceВзаимная проверкаMulti-Channel Outreach StrategiesЗаданиеSummary and Highlights: Prospecting FundamentalsЧтениеProspecting Strategies and TechniquesЗадание
02Client Analysis, Prioritization, and Consultative Selling 33 материалов

Research and Qualification

Prospect Research MethodsВидеоCompany and Market Signals: What Matters Most ВидеоDemo Video: Stakeholder Mapping TechniquesВидеоBANT Framework ExplainedВидеоTIMD in ActionВидеоQualification Criteria GuideЧтениеFAQ: BANT v/s. TIMDЧтениеDownloadable Resource: Qualification Scorecard Template ЧтениеLab 2.1: Create a Research Brief and Qualification ScoreВзаимная проверкаDownloadable Resource: Lab 2.1 Exemplar Solution ЧтениеResearch and QualificationЗадание

Territory Planning and Time Management

Demo Video: Territory Planning: Maximize CoverageВидеоTime Management for Sales RepsВидеоActivity Planning in CRMВидеоTime Management for Sales ProfessionalsЧтениеDownloadable Resource: Weekly Activity Planner ЧтениеLab 2.2: Develop a Tiered Territory Plan and Weekly ScheduleВзаимная проверка

Consultative Selling and Needs Discovery

Demo Video: Active Listening ВидеоBuilding Trust with CustomersВидеоSPIN Selling FrameworkВидеоDemo Video: SPIN in Action: Real-World Conversation ВидеоDemo Video: Structuring the Perfect Discovery CallВидеоSME Interview: From Vendor to Trusted AdvisorВидео
03Relationship Management Fundamentals22 материалов

Strategic Account Management and Customer Success

Account Planning ProcessВидеоStrategic v/s. Tactical Account Management ВидеоCustomer Success FundamentalsВидеоQuarterly Business Review Best PracticesВидеоExpert Viewpoints: Building Customer Advocacy ВидеоAccount Management PlaybookЧтениеDownloadable Resource: Account Plan Template ЧтениеLab 3.1: Draft an Account Plan and QBR AgendaВзаимная проверкаDownloadable Resource: Lab 3.1 Exemplar Solution ЧтениеStrategic Account Management Задание

CRM Mastery and Networking

Demo Video: CRM Foundations - Data Hygiene and Engagement Tracking ВидеоDemo Video: Generating Strategic Insights from CRM DataВидеоStrategic Networking and Referral GenerationВидеоBuilding a Structured Referral ProgramВидеоCRM Best Practices GuideЧтениеFAQ: Asking for ReferralsЧтение
04Final Project and Course Wrap-Up 10 материалов

Final Project and Final Exam

Final Project Overview ЧтениеFinal Project: Complete Healthcare Technology Prospecting Playbook Взаимная проверкаFinal Exam: Professional Prospecting and Client EngagementЗадание

Course Wrap-Up

Course Wrap-UpВидеоExpert Viewpoints: Tips and Advice for a Career in Sales DevelopmentВидеоCareer Resource: Portfolio Presentation Guide ЧтениеDownloadable Resource: Healthcare ICP Examples ЧтениеCongratulations and Next StepsЧтениеTeam and AcknowledgmentsЧтениеCourse Glossary: Professional Prospecting and Client EngagementЧтение
Downloadable Resource: Lab 2.2 Exemplar Solution Чтение
Territory Planning and Time Management Задание
Discovery Question BankЧтение
Downloadable Resource: SPIN Question Bank TemplateЧтение
Lab 2.3: Develop a SPIN Questioning ScriptВзаимная проверка
Downloadable Resource: Lab 2.3 Exemplar Solution Чтение
Consultative Selling and Needs DiscoveryЗадание
Share Your Biggest Discovery Call Challenge Обсуждение
Summary and Highlights: Client Analysis and PrioritizationЧтение
Research, Qualification, and Consultative SellingЗадание
Downloadable Resource: CRM Field Guide Чтение
Lab 3.2: CRM Data Entry & Networking StrategyВзаимная проверка
Downloadable Resource: Lab 3.2 Exemplar Solution Чтение
CRM Mastery and NetworkingЗадание
Summary and Highlights: Relationship Management Чтение
Account and Relationship ManagementЗадание