К содержимому
learnspaceYOUR NEXT CHAPTER
ПРОСТРАНСТВО ОБУЧЕНИЯ
ГлавнаяКаталог курсовМоё обучениеCoursera

Знания без границ

Учитесь у лучших университетов и компаний мира.

Открыть Coursera
Интеграция
Пространство университета
Моё пространствоСтраница курса
↵
ЯЛичный кабинетСтудент
© 2026 LearnSpaceКаждый день — возможность узнать больше.Помощь
Professional Skills for Insurance Sales Success · LearnSpace
Назад в каталог
courseraБизнес

Professional Skills for Insurance Sales Success

Курс от Liberty Mutual Insurance
Начальный≈ 17.2 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Professional Skills for Insurance Sales Success equips aspiring insurance sales agents with the vital skills and behaviors necessary for a thriving career. The course emphasizes key behaviors such as confidence, storytelling, industry expertise, and ethical practices to establish a strong sales presence. You will refine your communication, negotiation, and relationship management skills to effectively engage clients and close sales. Time management techniques, SMART goal setting, and methods for evaluating and tracking sales performance are covered to boost productivity and drive success. You will explore insurance career opportunities and understand the crucial role agents play in helping customers protect their valued assets and maintain quality of life during unforeseen events. The course also highlights the importance of building professional skills like effective communication, ethical behavior, and professional networking. By applying and refining these skills, you will be well-positioned to face industry challenges and achieve your professional goals.

Навыки, которые вы освоите

CommunicationInsurance SalesRelationship ManagementRapport BuildingStorytellingEthical Standards And ConductSmart GoalsNon-Verbal CommunicationCommunication StrategiesInterpersonal CommunicationsRelationship BuildingProductivityVerbal Communication SkillsBusiness EthicsPrioritizationSales ManagementGoal SettingInsuranceSalesSelling Techniques

Программа курса

5 модулей · 120 учебных материалов

01Shape Your Sales Presence28 материалов

Your Sales Presence

Course DisclaimerЧтениеProfessional Skills for Insurance Sales Success Course IntroductionВидеоProfessional Skills for Insurance Sales Success Course OverviewЧтениеWhat is Sales Presence?Видео

Учитесь у экспертов

Liberty Mutual Insurance

Преподаватель курса

Professional Skills for Insurance Sales Success
В каталоге вашей программы

Инвестируйте в себя

Новые знания — в удобное для вас время.

Начать на Coursera

Обучение откроется на Coursera
в новой вкладке

Обучение на Coursera

≈ 17.2 ч

5 модулей

Язык: Английский

Субтитры: Дари, Узбекский, Пушту

Часть программы вашего университета
How to Portray ConfidenceВидео
New Agent Sales Tip: How do you build confidence when starting out?Видео
Value Proposition ExamplesЧтение
Activity: Create Your Value PropositionОбсуждение
Reflection: Your Sales PresenceЗадание

Use Powerful Storytelling

What is Powerful Storytelling?PLUGINHow to Get Started with Using StorytellingВидеоPowerful Storytelling - In ActionЧтениеReflection: Powerful StorytellingЗадание

Become an Industry Expert

How to Become an Industry ExpertВидеоContinuing Education and CertificationsВидеоContinuing Education and Certifications for Insurance Sales AgentsЧтениеInsurance Resources for Sales AgentsЧтениеNetworking Events and ConferencesЧтениеLesson Quiz: Become an Industry ExpertЗадание

Apply Ethical Practices

Introduction to Ethical Business PracticesВидеоEthical Decision-MakingВидеоEthical Guidelines and Regulations in Insurance SalesВидеоEthical Business Practices for Insurance Sales AgentsЧтениеEthical Decision-Making in Insurance SalesЧтениеLesson Quiz: Apply Ethical Practices and Decision-MakingЗадание

Personal Development

Developing a Personal Development PlanВидеоDeveloping a Personal Development Plan for Insurance Sales SuccessЧтение

Module Quiz

Module Quiz: Shape Your Sales PresenceЗадание
02Build Rapport and Communicate28 материалов

Building Rapport

Course DisclaimerЧтениеBuilding Rapport in Insurance SalesЧтениеAsking Effective QuestionsВидеоLesson Quiz: Building RapportЗадание

Managing Relationships

Building and Maintaining Relationships with ClientsЧтениеBuilding and Maintaining Relationships with Industry ProfessionalsВидео

Communication Skills

Introduction to Effective CommunicationВидеоActive Listening TechniquesВидеоVerbal and Non-verbal CommunicationВидеоLesson Quiz: Communication SkillsЗадание

Communication Styles

Differing communication stylesPLUGINActivity: What's your communication style?PLUGINAdapting Communication Styles in Insurance SalesЧтениеOvercoming Communication BarriersВидео

Communication Challenges

Handling Difficult ConversationsВидеоCase Study Activity: Handling Difficult ConversationsЗаданиеLesson Quiz: Communication ChallengesЗадание

Communication in Insurance

Communication Skills for Insurance Sales AgentsЧтениеCase Study: Effective Communication in Insurance SalesЧтениеBest Practices in Crafting MessagesЧтениеLesson Quiz: Communication in InsuranceЗадание

Communication Methods

Email and LettersВидеоText MessagingВидеоWebsites and Social MediaВидеоVideo MessagesВидеоExamples of Using Various Communication MethodsЧтениеLesson Quiz: Communication MethodsЗадание

Module Quiz

Module Quiz: Build Rapport and CommunicateЗадание
03Be Productive34 материалов

Goal Setting

Course DisclaimerЧтениеIntroduction to Goal SettingЧтениеSMART GoalsВидеоHow to Apply Goal Setting for SalesPLUGINThe Powerful Tool of Reverse Goal SettingВидеоReflection: Goal SettingЗаданиеLesson Quiz: Goal SettingЗадание

Sales Performance Analysis

Introduction to Sales Performance AnalysisЧтениеKey Performance Indicators (KPIs) for Insurance SalesВидеоKey Performance Indicators for Insurance Sales AgentsЧтениеLesson Quiz: Sales Performance AnalysisЗадание

Sales Performance Monitoring

Sales Performance MetricsВидеоBenchmarking and Competitor AnalysisВидеоGoal Tracking and Progress MonitoringВидеоLesson Quiz: Sales Performance MonitoringЗадание

Time Management in Insurance Sales

The Importance of Time Management and Planning Your CalendarВидеоTime Management for SalesЧтениеDeveloping a Daily RoutineВидеоDeveloping a Daily Routine for Insurance Sales SuccessЧтениеCase Study: Effective Time Management in Insurance SalesЧтениеLesson Quiz: Time Management in Insurance SalesЗадание

Using Technology to Help with Time Management

Tips for Using Technology for Time ManagementВидеоUsing Technology for Time Management in Insurance SalesЧтениеReflection: Time ManagementЗадание

Prioritization

Prioritization and Task ManagementВидеоPrioritization and Task Management in Insurance SalesЧтениеReflection: PrioritizationЗадание

Overcoming Procastination

Overcoming ProcrastinationВидеоOvercoming Procrastination in Insurance SalesЧтениеReflection: Overcoming ProcrastinationЗадание

Balancing Work and Personal Life

Balancing Work and Personal LifeВидеоBalancing Work and Personal Life in Insurance SalesЧтениеReflection: Balancing Work and Personal LifeЗадание

Module Quiz

Module Quiz: Be ProductiveЗадание
04Put Professional Skills in Action13 материалов

Sales Presence Challenges

Course DisclaimerЧтениеActivity: Rate an Agent’s Confidence LevelВидеоAgent Perspectives on Sales PresenceЧтениеActivity: Identify a Strong Value PropositionВидеоActivity: Rate an Agent’s Use of StorytellingВидео

Build Rapport and Communicate Challenges

Agent Perspectives on Building Rapport and CommunicatingЧтениеActivity: Judge an Agent’s Use of QuestionsВидеоActivity: Identify Active Listening TechniquesВидеоActivity: Help an Agent Adapt their Communication Style Based on the CustomerВидео

Be Productive Challenges

Agent Perspectives on Being ProductiveЧтениеQuiz: Identify SMART GoalsЗаданиеQuiz: Help an Agent Manage Their Time to Be ProductiveЗаданиеActivity: Help an Agent Prioritize TasksВидео
05The Rewards of an Insurance Career17 материалов

Insurance Agent Career Options

Course DisclaimerЧтениеDifferent Types of EmployersЧтениеTypes of AgentsВидеоIndependent AgentsВидео

Protecting What People Value Most

Safeguarding What Matters: How the Right Insurance Can Protect You in a Time of CrisisЧтениеActivity: An Expensive Judgement After an AccidentВидеоPrized PossessionsВидеоReflection: Prized PossessionsЗаданиеActivity: A Family's LivelihoodВидео

Helping People Maintain Their Quality of Life

Activity: Starting Over After a House FireВидеоRepairing an Undriveable Car on a Tight BudgetВидеоReflection: Repairing an Undriveable Car on a Tight BudgetЗаданиеCaring for Someone Injured When You’re At-FaultВидеоReflection: Caring for Someone Injured When You're At-FaultЗадание

Module Quiz

Module Quiz: The Rewards of an Insurance CareerЗадание

Course Review

Professional Skills for Insurance Sales SuccessВзаимная проверкаCongratulations and Next StepsЧтение