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Project Management: Interactive Problem Solving · LearnSpace
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Project Management: Interactive Problem Solving

Курс от Chris Croft Training
Уровень не указан≈ 3.5 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

This highly practical and interactive course takes a unique approach to developing project management skills. Created by leading project management experts Bonnie Biafore and Chris Croft, it places learners directly into realistic project scenarios and challenges them to decide what to do next. Project management rarely goes exactly to plan. The real challenge is not creating schedules or tracking tasks — it’s solving problems when people, priorities, and unexpected issues threaten to derail a project. Through a series of engaging role-play exercises, participants experience the kinds of situations project managers face every day, from managing difficult stakeholders and demanding customers to handling supplier issues, team conflicts, and competing priorities. Each scenario is designed to build practical decision-making and problem-solving skills. Learners make choices, see the consequences unfold, and explore alternative approaches in a safe learning environment. The result is a highly engaging experience that develops confidence, judgement, and the ability to respond effectively when projects encounter challenges. Ideal for project managers, team leaders, and anyone responsible for delivering projects, this course helps turn project management theory into practical action through realistic, hands-on learning.

Навыки, которые вы освоите

Stakeholder CommunicationsStakeholder ManagementProject ManagementProject DocumentationProject SchedulesProject EstimationProject ScopingProject PlanningProject Management Life CycleProject DesignProject ImplementationProject Management Institute (PMI) MethodologyProject PerformanceProject Risk ManagementProject ControlsProject CoordinationProject Portfolio ManagementMilestones (Project Management)Project FinanceAgile Project Management

Программа курса

14 модулей · 132 учебных материалов

01Scenario 1 – Giving Customers Bad News10 материалов
Welcome to Interactive Project Management Problem SolvingВидеоMixed Emotions from StakeholdersВидеоWho is responsible for delays?ЗаданиеWho is the Scapegoat?Видео

Учитесь у экспертов

Chris Croft

Преподаватель курса

Project Management: Interactive Problem Solving
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Обучение на Coursera

≈ 3.5 ч

14 модулей

Язык: Английский

Часть программы вашего университета
Addressing a delayЗадание
What are the Possible Solutions?Видео
How to present solutions to the customerЗадание
Dealing with an Angry ClientВидео
Confrontational stakeholder meetingsЗадание
Learning PointsВидео
02Scenario 2 – Subcontractor Has Let You Down11 материалов
Getting Bad News from a SubcontractorВидеоNext action to takeЗаданиеWhat Caused the Delay?ВидеоHow to respond to reasoningЗаданиеShould You Help the Supplier Fix Things?ВидеоPaying for overtimeЗаданиеAfter Lateness is UncoveredВидеоDealing with any remaining delaysЗаданиеHow to Tell the CustomerВидеоHow to recover some timeЗаданиеLearning How to Handle Suppliers Under PressureВидео
03Scenario 3 – Non-Stakeholder Tries to Add Scope7 материалов
When the Stakeholder Wants to be InvolvedВидеоHow to respond?ЗаданиеWhat’s Already in the Plan and What Isn’t?ВидеоAnalysing the impactЗаданиеAssessing Whether They are a Genuine StakeholderВидеоEvaluating scope changesЗаданиеUsing Change Control to Resolve Scope PressureВидео
04Scenario 4 – Customer Keeps Wanting Changes9 материалов
"Just a Tiny Change Please"ВидеоHow to respondЗаданиеIf the Customer has an Improvement IdeaВидеоCheck this firstЗаданиеYet Another ChangeВидеоResponding to repeated changesЗаданиеIf the Change is from the CEOВидеоWhat not to do?ЗаданиеControlling Change Without Damaging the RelationshipВидео
05Scenario 5 – No Business Plan for the Project7 материалов
What if the Project has Already Started?ВидеоWhat should you do?ЗаданиеAccepting a Terrible PlanВидеоHow to deal with a poorly written planЗаданиеWhat’s in a Business Plan?ВидеоThe purpose of a project business planЗаданиеWhy Every Project Needs a Financial CaseВидео
06Scenario 6 – Stakeholders Conflicting9 материалов
Handling Budget CutsВидеоResponding to a budget cutЗаданиеWhat if They Want the ImpossibleВидеоWhat not to doЗаданиеWhen You Can’t See a Way OutВидеоNo feasible solutionЗаданиеReaching an AgreementВидеоSolidifying your agreementsЗаданиеLearning Points (Locking in Decisions to Avoid Future Blame)Видео
07Scenario 7 – Sponsor Not Doing Their Job7 материалов
The Enthusiastic SponsorВидеоWhat to do when you meet a sponsorЗаданиеThe Role of the SponsorВидеоThe responsibilities of a sponsorЗаданиеManaging Your SponsorВидеоKeeping a sponsor engagedЗаданиеKeeping the Sponsor Engaged Without Overloading ThemВидео
08Scenario 8 – Project Results Are Disappointing9 материалов
Breaking the Bad NewsВидеоIf deliverables fall below standardЗаданиеMeeting Resistance from a Team MemberВидеоExplaining issues with a deliverableЗаданиеHow to Ensure the Corrections Get MadeВидеоHelping your team succeedЗаданиеIt’s a Good Plan but Will it Happen?ВидеоNext stepsЗаданиеAgreeing and Documenting a Plan for ImprovementВидео
09Scenario 9 – Giving a Customer Bad News11 материалов
Being Cornered Into a Trap QuestionВидеоGiving a delivery date too earlyЗаданиеCreating a Rough Estimate for the CustomerВидеоNext stepsЗаданиеMaking an Informal Estimate Before the Plan is ReadyВидеоHow to handle a pushy customerЗадание“You Can Trust Me”ВидеоCan you trust your stakeholder?ЗаданиеWhat is the Stakeholder is Pushing HardВидеоWhat are your escalation options?ЗаданиеLearning Points (Key Lessons on Estimates and Stakeholder Pressure)Видео
10Scenario 10 – Team Member Hasn’t Delivered on Their Work13 материалов
Uncovering Possible Bad NewsВидеоWhat can you do?ЗаданиеMeeting with Under-PerformerВидеоHandling a 1:1 meeting with a struggling team memberЗаданиеGetting to the Root of IssuesВидеоHandling an overwhelmed team memberЗаданиеGetting Back on TrackВидеоIncreasing empowerment over timeЗаданиеKeeping a Close Eye on Difficult EmployeesВидеоWhen progress falls behindЗаданиеIs There a Larger Underlying Issue?ВидеоPersonal problems affecting workЗаданиеHow to Manage Delays, Build Confidence, and Keep Projects on TrackВидео
11Scenario 11 – Unrealistic Scope Agreed Before9 материалов
Receiving a Poisoned ChaliceВидеоWhat if a project is impossible?ЗаданиеPutting Your Case to Senior ManagementВидеоGetting proof of feasibilityЗаданиеCan You Make the Impossible Possible?ВидеоWhat not to sayЗаданиеShould You Reduce Quality?ВидеоHow to ask for more moneyЗаданиеKey Lessons: Defending Scope, Time, and Cost with FactsВидео
12Scenario 12 – Stakeholders Conflicting9 материалов
What if Your Stakeholders Disagree?ВидеоWhat should you do next?ЗаданиеLack of Engagement at the MeetingВидеоInvolving someone who's unhappyЗаданиеHaving an Open Discussion with StakeholdersВидеоHow to handle internal conflictЗаданиеWhen the Solution is UnrealisticВидеоShould You Call an End to the Meeting?ЗаданиеFacilitating Agreement Without Owning the DecisionВидео
13Scenario 13 – Pre-Set Goal Date and Budget11 материалов
Having Clear RequirementsВидеоHow to avoid over-promisingЗаданиеFixed Time and Cost, but Unknown ScopeВидеоDefining project scopeЗадание“I Give You my Personal Assurance”ВидеоAre verbal contracts enough?ЗаданиеWorking with Unrealistic Resources and TimescaleВидеоHow to get more information on resourcesЗаданиеRe-Planning After Initial AgreementsВидеоWhich is the Key Constraint?ЗаданиеKey Lessons: Managing Projects with Fixed ConstraintsВидео
14Scenario 14 – Resistance to Holding Reviews10 материалов
What’s the Point of a Review?ВидеоAre reviews negative?ЗаданиеReviews Can be PositiveВидеоWhat are the next steps?ЗаданиеHandling a Fear of BlameВидеоIs documentation worthwhile?ЗаданиеThings You Might Not Want to Say in PublicВидеоCreating a Culture of HonestyЗаданиеUsing Anonymous Feedback to Capture Honest Lessons LearnedВидеоWrap UpВидео