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Project Management: Soft Skills for Project Managers · LearnSpace
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Project Management: Soft Skills for Project Managers

Курс от Chris Croft Training
Уровень не указан≈ 8.9 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

This practical and engaging course focuses on the essential soft skills that every project manager needs to succeed. Taught by world leading Project Management instructor Chris Croft, the course brings together proven techniques in assertiveness, influencing, customer care, selling, negotiation, leadership, communication, and self-improvement. Each topic is delivered through short, actionable videos packed with practical tips that can be applied immediately. Successful project management is about much more than plans, schedules, and budgets. The projects that succeed are usually led by people who can communicate effectively, influence stakeholders, negotiate solutions, and motivate teams to deliver results. Designed specifically for project managers, the course explores the people side of project delivery. Learners will develop the confidence to handle difficult conversations, manage stakeholder expectations, build stronger relationships, influence decisions, and lead teams more effectively. The course also provides practical tools for improving communication, resolving conflicts, and maintaining positive customer relationships throughout a project lifecycle. Whether you are new to project management or an experienced professional looking to strengthen your leadership and communication skills, this course will help you become a more effective, influential, and successful project manager.

Навыки, которые вы освоите

NegotiationProject Management Office (PMO)Leadership and ManagementStakeholder ManagementAssertivenessProject Management Life CycleSales PresentationsInfluencingClient ServicesBusiness LeadershipProject Management SoftwareCustomer ServiceProject Management Institute (PMI) MethodologyConflict ManagementRisk ManagementProject ManagementOral ExpressionLeadershipStakeholder CommunicationsStakeholder Engagement

Программа курса

6 модулей · 75 учебных материалов

01Welcome to “Soft Skills for Project Managers”, & Skill 1: Assertiveness12 материалов
Welcome to Soft Skills for Project ManagersВидеоConsidering All Your Project Management StakeholdersВидеоSkills a Project Manager Needs to SucceedВидеоUsing Emotional Intelligence (EQ) in Project ManagementВидео

Учитесь у экспертов

Chris Croft

Преподаватель курса

Project Management: Soft Skills for Project Managers
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Обучение на Coursera

≈ 8.9 ч

6 модулей

Язык: Английский

Часть программы вашего университета
Increasing Your Emotional IntelligenceЧтение
When is Assertiveness Needed in Project Management?Видео
The Exact Words to Use When You Want to be AssertiveВидео
The Key Assertiveness PhraseЧтение
My Top Assertiveness Triggers in a ProjectВидео
The Four Step Process to Non-Confrontational AssertivenessВидео
Outlining the Four Step ProcessЧтение
Recapping AssertivenessЗадание
02Skill 2: Influencing & Skill 3: Customer Care15 материалов
When is Influencing Needed and Why?ВидеоInfluencing Step 1 – What Are Your Objectives?ВидеоInfluencing Step 2 – Building a RelationshipВидеоInfluencing Step 3 – Finding a Reason to ChangeВидеоInfluencing Step 4 – Suggesting a Solution to the ConflictВидеоInfluencing Step 5 – Handle Objections and Get AgreementВидеоHandling Objections WorksheetЧтениеVarying Your Influencing Style Based on Their PersonalityВидеоConsidering Your Real Life Team PersonalityЧтениеWhy is Customer Care Important to a Project Manager?ВидеоHow to Provide Great Customer Care on Your ProjectВидеоThe Basics of Customer CareЧтениеGoing Over and Above on Customer Care Within a ProjectВидеоApplied to Your Project: Delighting CustomersЧтениеHow the Theories Apply to YouЗадание
03Skill 4: Selling & Skill 5: Negotiation9 материалов
Why is Selling Important to a Project Manager?ВидеоLearning the Five Step Sales ProcessВидеоSales Process Summary HandoutЧтениеHow to Use Gantt Charts as a Sales ToolВидеоThe Number One Sales Skill to Master – ListeningВидеоWhy is Negotiation Important for a Project Manager?ВидеоPractical Tips for Negotiating Within Project ManagementВидеоNegotiation Tips HandoutЧтениеNegotiation RecapЗадание
04Skill 6: Leadership14 материалов
Why is Leadership Important for a Project Manager?ВидеоHow to be a Motivational LeaderВидеоMaslow WorksheetЧтениеBuilding a Diverse Project TeamВидеоImplementing Coaching as a ManagerВидеоCoaching at Your WorkplaceЧтениеLeadership Styles for Project ManagersВидеоLeadership Styles WorksheetЧтениеAdapting Your Leadership Style to Each Team MemberВидеоPeople Leadership StylesЧтениеTasks Leadership StyleЧтениеHow to Stay in Touch With Your Team as a LeaderВидеоMotivation AuditЧтениеYour key takeawaysЗадание
05Skill 7: Communication13 материалов
Why is Communication Important for a Project Manager?ВидеоPractical Considerations for Project Management CommunicationВидеоStreamlining Your MeetingsВидеоHow to Chair Meetings EffectivelyВидеоSpend TimeЧтениеChairing a MeetingЧтениеCan You Improve a Badly Run Meeting if You're Not in Charge?ВидеоHow to Always Impress Your Boss/ClientВидеоCommunication Meetings You Need for Smooth Project ManagementВидеоManagement By Walking AboutЧтениеBuilding a Strong Supplier RelationshipВидеоMastering Professional Body LanguageВидеоCommunication for project managersЗадание
06Skill 8: Working on Yourself12 материалов
Why Must a Project Manager Look After Themself?ВидеоEffective Time Management Systems for Calm ProductivityВидеоHow to Generate Creative Problem Solving SolutionsВидеоThinking Time LogЧтениеTactics for Reducing an Overwhelming WorkloadВидеоEight Tools to Banish ProcrastinationВидеоNine Tips for Staying Calm in a Stressful JobВидеоDealing With StressЧтениеInvesting in Your Career With Self DevelopmentВидеоSelf DevelopmentЧтениеMaking changes in your workplaceЗаданиеCongratulationsВидео