К содержимому
learnspaceYOUR NEXT CHAPTER
ПРОСТРАНСТВО ОБУЧЕНИЯ
ГлавнаяКаталог курсовМоё обучениеCoursera

Знания без границ

Учитесь у лучших университетов и компаний мира.

Открыть Coursera
Интеграция
Пространство университета
Моё пространствоСтраница курса
↵
ЯЛичный кабинетСтудент
© 2026 LearnSpaceКаждый день — возможность узнать больше.Помощь
Sales Training: Practical Selling Techniques · LearnSpace
Назад в каталог
courseraБизнес

Sales Training: Practical Selling Techniques

Курс от Chris Croft Training
Уровень не указан≈ 11.3 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Created by Chris Croft, an internationally respected management trainer, author, and speaker who has helped more than 1,000,000 people develop their professional skills, this practical course will teach you proven sales techniques that can be applied immediately. We will explore the complete sales process, from finding prospects and building relationships to understanding customer needs, presenting solutions, handling objections, negotiating effectively, and closing the sale. You will also discover how communication skills, emotional intelligence, and trust play a vital role in long-term sales success. Sales is one of the most valuable business skills you can learn. Whether you sell products, services, ideas, or even yourself in interviews and meetings, understanding how sales works will help you achieve better results and build stronger professional relationships. The course focuses on practical methods rather than complicated theories. Each lesson is designed to provide straightforward tools and techniques that work in real business situations. You will learn how to sell confidently and professionally without relying on pressure tactics or manipulation. Whether you are new to sales, work in a customer-facing role, run your own business, or simply want to improve your ability to influence and persuade others, this course will give you the skills, confidence, and knowledge needed to become more successful in sales.

Навыки, которые вы освоите

Relationship BuildingActive ListeningOvercoming ObjectionsCustomer Relationship ManagementSolution SellingClosing (Sales)Consultative SellingSales ManagementBusiness DevelopmentPersuasive CommunicationCommunicationSalesEmotional IntelligenceSales ProspectingNegotiationSales PresentationLead GenerationAccount ManagementSelling TechniquesInfluencing

Программа курса

7 модулей · 74 учебных материалов

01What is Sales?9 материалов
What to ExpectВидеоYour Starting PointDIALOGUEStaying on the Sales TightropeВидеоThe Sales Tightrope - printableЧтение

Учитесь у экспертов

Chris Croft

Преподаватель курса

Sales Training: Practical Selling Techniques
В каталоге вашей программы

Инвестируйте в себя

Новые знания — в удобное для вас время.

Начать на Coursera

Обучение откроется на Coursera
в новой вкладке

Обучение на Coursera

≈ 11.3 ч

7 модулей

Язык: Английский

Часть программы вашего университета
Practical Phrases for Handling Incoming EnquiriesЧтение
Discussion: which incoming inquiries phrase you do you want to implement first?Обсуждение
'Prescribing' not SellingВидео
Old vs. New Sales ProcessЧтение
What is Sales? QuizЗадание
02Building a Sales Relationship15 материалов
IntroductionВидеоDo You Need to be Liked?ВидеоThe Importance of Being LikedЧтениеFirst Impressions and Body LanguageВидеоDiscussion: what is a first impression trigger you always notice?ОбсуждениеMake Me Feel ImportantВидеоBeing a Great ListenerВидеоDiscussion: Do you think you're a good listener?ОбсуждениеThe Sales Questioning FunnelВидеоPrintable: The Questioning FunnelЧтениеPractice: Using the Questioning FunnelDIALOGUEFour Types of PeopleВидеоVarying Your Selling Style to Match PersonalitiesЧтениеThe Delight FactorВидеоBuilding a Sales Relationship QuizЗадание
03Diagnosing the Sale10 материалов
IntroductionВидеоFinding Out Their NeedsВидеоBuilding Their NeedsВидеоDiscussion: what is a common Need your customers have?ОбсуждениеGet Them to Say ItВидеоIntroductionВидеоThe Difference Between Features and BenefitsВидеоDeeper into Features and BenefitsDIALOGUEYour Real Life Features and BenefitsЧтениеDiagnosing the Sale QuizЗадание
04Objection Handling9 материалов
IntroductionВидеоCan Objections be a Good Thing for Sales?ВидеоObjection Handling HandoutЧтениеDiscussion: How do objections make you feel?ОбсуждениеFeel Felt FoundВидеоOvercoming ObjectionsЧтениеPractice: Overcoming Objections with Feel, Felt, FoundDIALOGUEPreparation is Key to SalesВидеоObjection Handling QuizЗадание
05Closing Sales10 материалов
IntroductionВидеоDiscussion: How do you feel about Closing at the moment?Обсуждение"It's Too Expensive"ВидеоThe Principle of ClosingВидеоClosing in Steps - handoutЧтениеClosing - The Words to UseВидеоChoosing Your CloseЧтениеKeeping the Ball in Your CourtВидеоYour TakeawaysDIALOGUEClosing Sales QuizЗадание
06Efficiency & Measurement in Sales7 материалов
IntroductionВидео7 Essential Principles of Sales EfficiencyВидеоDiscussion: which of the 7 principles stood out most to you?ОбсуждениеThe Science of Sales MeasurementВидеоMeasuring Your SalesDIALOGUESales QuizЧтениеEfficiency & Measurement in Sales QuizЗадание
07Bonus: Latest Content Updates14 материалов
Avoid the Three Reasons Why We Lose SalesВидеоCommunication OptionsВидеоWhat If The Customer Is Unhappy With The Price?ВидеоDon't Make a Small Reduction to Get The DealВидеоRemember: It's OK to Lose Some Loss-Making CustomersВидеоDiscussion: Do you have any loss making customers you are aware of?ОбсуждениеWhy You Should Be Losing Half Your Business On PriceВидеоDiscussion: How much of your business do you think you lose on price?ОбсуждениеWhat To Do AFTER The SaleВидеоJuggling Selling and Negotiating At The Same TimeВидеоThank YouВидеоYour Sales Action PlannerЧтениеPractise the TechniquesЧтениеBringing This Course to LifeЗадание