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Salesforce Agentforce: Multi-Agent Systems & Exam Prep · LearnSpace
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courseraIT и технологии

Salesforce Agentforce: Multi-Agent Systems & Exam Prep

Курс от Edureka
Средний≈ 11 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Welcome to the course on designing, deploying, and governing AI agents using Salesforce Agentforce for real enterprise workflows. This course focuses on designing, deploying, and governing production-ready AI agents using Salesforce Agentforce. It covers structured prompt design, multi-agent coordination, enterprise workflows, integrations, and governance practices used in real business environments. By the end of the program, learners will be able to: - Design AI agents using structured prompts, guardrails, and defined agent roles - Apply multi-agent coordination patterns to manage enterprise workflows with Salesforce Agentforce - Implement business logic, integrations, and data access using Einstein AI and Data Cloud - Analyze agent behavior and performance using scenario-based testing - Improve governance and monitoring practices for AI agents in production environments The content is intended for Salesforce developers, architects, automation engineers, and technical professionals who work with enterprise workflows and AI-driven solutions. Learners should have access to a modern web browser and a Salesforce environment, such as a Developer Edition or sandbox, to execute the demonstrations and examples. Basic familiarity with Salesforce concepts, automation workflows, or AI-related tools is recommended. Prior experience with Agentforce is helpful but not required. Overall, the program prepares learners to work confidently with Agentforce across real-world AI agent design, deployment, and governance scenarios.

Навыки, которые вы освоите

Prompt EngineeringAgentic systemsAI OrchestrationSalesforceAI SecurityCoordinationPrompt PatternsResponsible AIArtificial IntelligencePerformance TestingSoftware TestingGenerative AI AgentsAgentic WorkflowsAI WorkflowsEnterprise ArchitectureModel EvaluationCustomer Relationship Management (CRM) SoftwareApplication Lifecycle ManagementAI IntegrationsCoordinating

Программа курса

3 модулей · 58 учебных материалов

01Advanced Prompting and Multi-Agent Intelligence18 материалов

Advanced Prompt Engineering for Agents

Specialization IntroductionВидеоCourse IntroductionВидеоCourse OutlineЧтениеAdvanced Prompt Patterns for Enterprise AgentsВидео

Учитесь у экспертов

Edureka

Преподаватель курса

Salesforce Agentforce: Multi-Agent Systems & Exam Prep
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Обучение откроется на Coursera
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Обучение на Coursera

≈ 11 ч

3 модулей

Язык: Английский

Субтитры: Арабский, Французский, Итальянский, Бразильский португальский, Корейский, Немецкий, Испанский, Японский

Часть программы вашего университета
Hands-On: Designing Multi-Step Agent InstructionsВидео
Hands-On: Implementing Guardrails and Refusal LogicВидео
Hands-On: Improving Agent Accuracy Through Prompt IterationВидео
Prompt Engineering for Enterprise AgentsЧтение
Scaling Intelligent Agents with AgentforceDIALOGUE
Practice Knowledge Check: Advanced Prompt Engineering for AgentsЗадание

Multi-Agent Coordination Patterns

Multi-Agent Coordination Patterns in AgentforceВидеоHands-On: Designing Specialized Agents for Task SeparationВидеоHands-On: Coordinating Multiple Agents Using FlowsВидеоCoordination In Multi-AgentЧтениеPractice Knowledge Check: Multi-Agent Coordination PatternsЗадание

Module Wrap-Up and Assessment

Summary of Advanced Prompting and Multi-Agent IntelligenceЧтениеDesigning Reliable Agent Behavior Through Advanced Prompting and GuardrailsDIALOGUEKnowledge Check: Advanced Prompting & Multi-Agent IntelligenceЗадание
02Enterprise Logic, Integrations, and Performance17 материалов

Complex Business Logic with Agents

Designing Complex Decision Logic for AI AgentsВидеоHands-On: Configuring Conditional Flow Logic and Agent ActionsВидеоHands-On: Testing Conditional Agent Actions in Agentforce BuilderВидеоHands-On: End-to-End Business Process Automation with AgentsВидеоHands-On: Handling Exceptions and Human EscalationsВидеоHands-On: Testing Agent Responses with Structured ScenariosВидеоStructured Logic Over Free ReasoningЧтениеPractice Knowledge Check: Complex Business Logic with AgentsЗадание

Custom Integrations and APIs

Hands-On: Optimizing Prompts and Context SizeВидеоIntegration Patterns for Extending AgentforceВидеоHands-On: Triggering Apex Actions from AgentsВидеоHands-On: Connecting Agents to Data SourcesВидеоIntegrations for Enterprise AgentsЧтениеPractice Knowledge Check: Custom Integrations and APIsЗадание

Module Wrap-Up and Assessment

Summary of Enterprise Logic, Integrations, and PerformanceЧтениеDesigning Enterprise-Grade Logic, Integrations, and Reliable Agent ExecutionDIALOGUEKnowledge Check: Enterprise Logic, Integrations, and PerformanceЗадание
03Agentforce Implementation and Certification Readiness 23 материалов

Implementing an End-to-End Agentforce Solution

Automating Case Closure with AgentforceЧтениеHands-On:Understanding the Case Closure ScenarioВидеоHands-On: Configuring Apex and Agent Actions for Case Closure ВидеоHands-On:Testing Case Closure in Agentforce BuilderВидеоScaling Agent-Driven Case Closure in Production EnvironmentsЧтениеPractice Knowledge Check: Agentforce Case Closure AutomationЗадание

Best Practices and Exam Preparation

Production-Ready Agentforce DesignВидеоAgentforce Across IndustriesВидеоAgentforce Exam: Blueprint and StrategyВидеоGlossary and Exam Cheat SheetЧтениеPractice Knowledge Check: Agentforce Certification PrepЗадание

Mock Exam and Question Walkthroughs

Sample Questions: Orchestration and GovernanceВидеоSample Questions: Einstein AI and Data CloudВидеоSample Questions: Agent Behavior and PerformanceВидеоMock Exam: Agentforce CertificationЗаданиеSummary of Agentforce Implementation and Certification ReadinessЧтениеImplementing, Validating, and Preparing Enterprise Agents for Production and CertificationDIALOGUE

Course Wrap-Up and Assessment

Intelligent Agent Foundational Knowledge ReviewDIALOGUEPractice Project: Design and Validate a Production-Ready Agentforce SolutionЧтениеEnd Course Knowledge Check: Agentforce Implementation and GovernanceЗаданиеDesigning an Orchestrated Multi-Agent Support Solution - Scenario AssignmentЗаданиеCourse SummaryВидео
Knowledge Check: Applying Core Agentforce ConceptsЗадание