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Service-Led Selling in Dubai · LearnSpace
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Service-Led Selling in Dubai

Курс от Dubai College of Tourism
Начальный≈ 2.2 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Service-led selling is essential in Dubai’s hospitality sector, where every interaction shapes the guest experience. In this course, you’ll learn how to use subtle, respectful sales techniques that feel natural and genuinely helpful. You’ll explore how soft selling combines empathy and confidence, enabling you to make thoughtful, personalised recommendations. You’ll develop skills to understand guest needs, communicate value warmly and recognise opportunities without pressure. By the end of the course, you’ll be able to recommend and close confidently while maintaining trust, professionalism and a high standard of service across Dubai’s hospitality environments.

Навыки, которые вы освоите

Personalized ServiceUpsellingClosing (Sales)HospitalityBusiness EthicsCross SellingHospitality ServicesCustomer Relationship BuildingCustomer experience improvementCultural SensitivityNeeds AssessmentGeneral Sales PracticesGuest RelationsConsultative SellingSelling TechniquesCommunication Strategies

Программа курса

2 модулей · 14 учебных материалов

01Foundations of Service-Led Selling in Hospitality6 материалов
The Meaning of Service-Led Selling in HospitalityВидеоWhy Selling in Hospitality Must Feel Service-DrivenВидеоUnderstanding Your Product in HospitalityВидеоReading Guest Needs with Care and ConfidenceВидео

Учитесь у экспертов

Dubai College of Tourism

Преподаватель курса

Service-Led Selling in Dubai
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Обучение на Coursera

≈ 2.2 ч

2 модулей

Язык: Английский

Часть программы вашего университета
Understanding Guest Needs: A Soft Selling DialogueDIALOGUE
Assessment 1Задание
02Applying Service-Led Selling with Confidence and Integrity8 материалов
Using Sales to Enhance the Guest ExperienceВидеоUpselling with IntegrityВидеоCross-Selling Through Relevance and SupportВидеоSelling with Integrity and ProfessionalismВидеоRecognising Buying Signals and Recommending ConfidentlyВидеоClosing with Confidence and Care ВидеоService-Led Selling: A Real-World Role-Play DIALOGUEAssessment 2Задание