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Simulation of Call Centre Operations Using R Simmer

Курс от Coursera

Начальный≈ 1.9 чАнглийский

О курсе

Introduction To Call Centre Simulation Process Create Statistical Variables Required For Simulation Define Trajectories for Call Centre Departments Define Teams, Resources & Arrivals of Calls Run Call Centre Simulation & Store Results Plot Charts & Interpret Simulation Results

Навыки, которые вы освоите

R Programming Simulations Process Analysis Statistical Methods R (Software)Process Modeling Data Visualization Statistical Analysis Data Analysis Plot (Graphics)

Программа курса

1 модулей · 4 учебных материалов

01Project Overview4 материалов

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Project OverviewЧтение Simulation of Call Centre Operations Using R SimmerЛабораторная Assess Your KnowledgeЗадание Course End Survey - We appreciate your feedback!

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Moses Gummadi

Consultant & Educator