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Stakeholder Management

Курс от STARWEAVER
Начальный≈ 5.3 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

This course offers a comprehensive overview of stakeholder management approaches and techniques. It combines useful theoretical models with practical advice and recommendations. You will learn the best practices, tools, and techniques for managing stakeholder relationships. The course will teach you the key skills in identifying and analyzing stakeholders, understanding their needs and expectations, planning collaboration, and helping stakeholders navigate organizational change. The course is broken down into 4 Lessons: • Identify stakeholders: this focuses on strategies to identify different stakeholder groups and individual stakeholders • Stakeholder analysis: with the focus on different ways to analyze the key stakeholders' characteristics, including their attitudes and expectations • Stakeholder collaborations: which will teach you how to build a working relationship with your stakeholders • Change support: this will give an overview of organizational change management to support managing stakeholders Content for the course is designed and delivered by Igor Arkhipov who is a certified business analysis professional and industry expert with over 15 years of experience in corporate project environments. This course is designed for anyone interested in building long-lasting working relationships with their stakeholders in the work environment. It will be especially useful for project and change management professionals, such as project managers, business analysts, change managers, relationship managers, and line managers. There are no formal prerequisites for the course, however, some understanding of what is a project and how people usually collaborate in working environments will help (meetings, formal emails, etc.)

Навыки, которые вы освоите

Conflict ManagementStakeholder EngagementChange ManagementExpectation ManagementNeeds AssessmentStakeholder ManagementRelationship ManagementBusiness Relationship ManagementStakeholder AnalysisRelationship BuildingCommunication PlanningStakeholder CommunicationsOrganizational Change

Программа курса

1 модулей · 27 учебных материалов

01Stakeholder management27 материалов

Lesson 1: Identify stakeholders

Welcome to the courseЧтениеIntroduction to the course and the instructor ВидеоWho is a stakeholder? ВидеоTypes of stakeholders Видео

Учитесь у экспертов

Igor Arkhipov

Certified Business Analysis Professional (CBAP) & Coach

Starweaver

Global Leaders in Professional & Technology Education

Stakeholder Management
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Обучение на Coursera

≈ 5.3 ч

1 модулей

Язык: Английский

Субтитры: Арабский, Вьетнамский, Пушту, Дари

Часть программы вашего университета
Stakeholder identification techniques Видео
Stakeholder mapping workshop Видео
Stakeholder identificationЗадание

Lesson 2: Analyze stakeholders

Stakeholder register ВидеоRACI analysis ВидеоInfluence-impact matrix ВидеоStakeholder attitudes ВидеоSCARF model ВидеоDISC analysis ВидеоStakeholder analysis, SCARF model and DISC analysisЗадание

Lesson 3: Collaborate with stakeholders

Structured collaboration ВидеоLISTEN model ВидеоTransparency-trust cycle ВидеоEffective relationship building ВидеоWritten communication patterns ВидеоConflict management ВидеоCollaboration and conflict managementЗадание

Lesson 4: Change support

Why do people struggle with change? ВидеоManaging change ВидеоPlanning organizational change ВидеоChange planning workshop ВидеоChange managementЗадание

Final Assessment

Final AssessmentЗадание