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Supplier Quality, Risk, and Process Improvement · LearnSpace
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Supplier Quality, Risk, and Process Improvement

Курс от Coursera
Средний≈ 9.4 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Focused on operational quality assurance and issue resolution, this course covers incoming inspection protocols, basic failure analysis, and procedures for documenting and escalating supplier incidents. You will practice using inspection checklists to verify product quality at receipt, apply root-cause analysis techniques to document operational errors, and contribute to lessons-learned logs. The course blends inspection mechanics with the administrative controls required to track quality outcomes and initiate corrective actions. Emphasis is on consistent application of checklists, accurate documentation of non-conformances, and disciplined escalation so that quality issues are swiftly addressed and fed back into supplier performance frameworks.

Навыки, которые вы освоите

Supplier Quality ManagementRoot Cause AnalysisRisk AnalysisSupplier Risk ManagementProcess ImprovementContinuous Improvement ProcessIncident ManagementCorrective and Preventive Action (CAPA)Quality ControlQuality AssuranceOperational AnalysisVerification And ValidationSupplier Performance ManagementDocument ManagementSupplier ManagementProcurementSupply Chain ManagementQuality Assurance and ControlIssue TrackingProduct Quality (QA/QC)

Программа курса

4 модулей · 39 учебных материалов

01Ensure Supplier Quality: Inspect and Verify8 материалов
Course Introduction: What's the Real Cost of a Small Mistake?DIALOGUEWhen the Checklist Fails: Lessons from Boeing and SamsungВидеоAnatomy of an Incoming Inspection ChecklistЧтениеFrom Box to Clipboard: A Step-by-Step InspectionВидео

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Professionals from the Industry

Преподаватель курса

Supplier Quality, Risk, and Process Improvement
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Обучение на Coursera

≈ 9.4 ч

4 модулей

Язык: Английский

Субтитры: Дари, Пушту

Часть программы вашего университета
The Language of Quality: Documenting Your FindingsЧтение
You're the Inspector: Making the CallDIALOGUE
Hands-On Learning: Spot the Error: Reviewing an Inspection ReportЗадание
Inspection Report: USB Drive BatchЗадание
02Process Improvement and Fix Failures9 материалов
The Cost of Repeating MistakesDIALOGUELearning from Failure: The Lockheed Martin StoryВидеоThe Lessons Learned Log: A Practical GuideЧтениеRoutine Issues vs. Significant IncidentsВидеоGetting to the Root: An Introduction to the 5 WhysВидеоThe 5 Whys in Healthcare: Analyzing the ICU CaseЧтениеApplying the 5 Whys: A Step-by-Step WalkthroughВидеоOpen-Ended Questions for Invoice Submission DelayЗаданиеYour Process Improvement ToolkitЗадание
03Identify, Document, and Escalate Supplier Risks19 материалов
Course Introduction: Why Supplier Risk Management is Your ResponsibilityDIALOGUEThe Domino Effect: When Suppliers FalterВидеоThe Three Pillars of Supplier RiskЧтениеHow to Analyze and Categorize Supplier RisksВидеоHands-On Learning: Scenario Analysis: Identifying Supplier Red FlagsЗаданиеKnowledge Check and Reflection: Categorizing RisksЗаданиеThe Power of a Paper TrailВидеоAnatomy of an Effective Incident ReportЧтениеFilling Out an Incident ReportВидеоCoach Dialogue: Refining Your ReportDIALOGUEHands-On Learning: Peer Review Simulation: Refining an Incident ReportЗаданиеHands-On Learning: Draft an Incident ReportЗаданиеEscalation: From Problem to ResolutionВидеоNavigating Your Organization's Escalation MatrixЧтениеHow to Initiate a Formal EscalationВидеоHands-On Learning: Justification Memo: Defending Your Escalation DecisionЗаданиеCoach Dialogue: Justifying Your EscalationDIALOGUEKnowledge Check: Develop an Escalation PlanЗаданиеSupplier Risk Management PortfolioЗадание
04Quality and Incident Resolution Case3 материалов
Why This Project MattersЧтениеProject RequirementsЧтениеProject: Incoming Inspection, RCA and Corrective ActionЗадание