Sustaining and Evaluating Healthcare Projects

О курсе

This course provides a practical, post-go-live roadmap for managing healthcare projects after implementation. Learners will explore how project work shifts once a system, workflow, or program goes live, and how to guide projects through adoption, stabilization, and performance evaluation. Through real-world healthcare scenarios, you will learn to identify and prioritize early stabilization issues, differentiate valid workflow and safety concerns from simple resistance to change, and design adoption support plans that help interdisciplinary teams navigate new ways of working. You will practice selecting meaningful process and outcome metrics, connecting results back to the original charter and business need, and integrating both quantitative data and frontline feedback into a balanced evaluation approach. The course walks you step-by-step through conducting post-implementation reviews, identifying lessons learned, and deciding when to adjust workflows versus when to pause changes to avoid fatigue. You will also learn how to design operational handoffs, governance models, and sustainment strategies that keep oversight, accountability, and monitoring in place long after the project team steps back. The course concludes with a comprehensive capstone plan that ties together sustainment, closure, and evaluation into a practical deliverable you can apply in real healthcare settings.

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Laurel Gustafson, M.S.

Professional Training Consultant