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Sync CRM & ESP · LearnSpace
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Sync CRM & ESP

Курс от Coursera
Начальный≈ 2.4 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Master the art of seamless customer data integration and turn your CRM into an email marketing powerhouse. This Short Course was created to help marketing professionals accomplish unified customer relationship management across email platforms. By completing this course, you'll be able to eliminate data silos, create dynamic customer segments, and leverage engagement analytics to drive meaningful business results. By the end of this course, you will be able to: Update and segment CRM lists ensuring accurate lifecycle tagging and targeted messaging Use CRM analytics to identify engagement drop-off points and propose optimization strategies Implement automated workflows that synchronize customer data across platforms This course is unique because it bridges the technical gap between CRM systems and email platforms while focusing on actionable analytics that drive real business outcomes. To be successful in this course, you should have a background in basic CRM operations and email marketing fundamentals.

Навыки, которые вы освоите

Customer Relationship Management (CRM) SoftwareCustomer EngagementEmail MarketingCustomer Data ManagementEmail AutomationData IntegrationConsolidationMarketing AnalyticsData-Driven MarketingCustomer AnalysisMarketing StrategiesCustomer Relationship ManagementMarketing AutomationDriving engagementWorkflow Management

Программа курса

2 модулей · 15 учебных материалов

01Module 1: Advanced CRM-ESP Integration - Foundation7 материалов
The 360-Degree Customer ViewВидеоLifecycle Tagging and CRM SegmentationВидеоCRM Data Management Best PracticesЧтениеAdvanced CRM Management - Part 1Видео

Учитесь у экспертов

Professionals in the Industry

Преподаватель курса

Sync CRM & ESP
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Обучение на Coursera

≈ 2.4 ч

2 модулей

Язык: Английский

Часть программы вашего университета
Advanced CRM Management - Part 2Видео
CRM Lifecycle Tagging and SegmentationЗадание
CRM Segmentation and Lifecycle ManagementЗадание
02Module 2: CRM Analytics for Email Optimization - Application & Assessment8 материалов
Data-Driven Customer Journey ImprovementВидеоKey CRM Analytics for Email MarketersВидеоFrom Analytics to Action: Optimization StrategiesЧтениеCRM Engagement Analysis - Part 1ЧтениеCRM Engagement Analysis - Part 2ЧтениеEngagement Analysis and Optimization PlanЗаданиеCRM Analytics and OptimizationЗаданиеCourse-Level Assessment: CRM-ESP Integration MasteryЗадание