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Курс от Kennesaw State University
courseraБизнес
The Define Phase for the 6 σ Black Belt
Курс от Kennesaw State UniversityО курсе
This course is designed for professionals interested in learning the principles of Lean Sigma, the DMAIC process and DFSS. This course is number 3 of 8 in this specialization dealing with topics in the Define Phase of Six Sigma Professionals with some completed coursework in statistics and a desire to drive continuous improvement within their organizations would find this course and the others in this specialization appealing. Method of assessment consists of several formative and summative quizzes and a multi-part peer reviewed project completion regiment.
Навыки, которые вы освоите
Project ManagementCustomer AnalysisProcess AnalysisSix Sigma MethodologyQuality ImprovementQuality ManagementProcess ImprovementLean MethodologiesLean Six SigmaAnalysisCustomer InsightsProject PlanningContinuous Quality Improvement (CQI)Quality AssessmentProject ScopingBusiness Analysis ToolsProject Documentation
Программа курса
5 модулей · 20 учебных материалов
01Voice of the Customer8 материалов
Defining the Customer
Defining the Customer (10:20)ВидеоGet help and meet other learners. Join your Community!ЧтениеCustomer Data Collection
Customer Data Collection (5:34) ВидеоData Collection Methods
Data Collection Methods (10:50)ВидеоУчитесь у экспертов
Lois A. Jordan
Lecturer of Industrial and Systems Engineering
David Cook, PhD
Assistant Professor of Mechanical Engineering Technology