courseraБизнес

Use Social Tools

Курс от Coursera

Средний≈ 1.9 чАнглийский

О курсе

Transform your social media from a daily chore into a strategic powerhouse. This course is designed for marketers who want to move beyond reactive posting and learn how to use professional platforms to drive efficiency, consistency, and meaningful customer engagement. You'll discover the key advantages of using scheduling tools like Buffer or Later to build a proactive content calendar, saving time and ensuring your brand message is always on point. Through hands-on, practical instruction, you’ll learn to manage a centralized inbox, applying brand-aligned templates to respond to customer comments quickly and professionally—much like the sharp, on-brand teams at Wendy's and Glossier. We’ll explore real-world case studies from National Geographic to leading airlines, showing you how to balance automated efficiency with authentic interaction. The course culminates in a hands-on simulation where you’ll manage a live social media queue and craft a strategic memo, giving you the skills and confidence to implement and justify a unified, powerful social media workflow in your own organization.

Навыки, которые вы освоите

Content Scheduling Social Media Management Social Impact Social Skills Social Media Social Media Content Customer Communications Management Customer Engagement Operational Efficiency Social Network Analysis Social Media Strategy Driving engagement Strategic Communication Brand Strategy Social Media Marketing Social Media Campaigns

Программа курса

1 модулей · 9 учебных материалов

01Social Media Management: Mastering Engagement Tools9 материалов

Course Introduction: Beyond the FeedDIALOGUE How a Bold Voice Wins: The Wendy's RoastВидео The Social Media Manager's ToolkitЧтение The Three Pillars of Social Management ToolsВидео

Учитесь у экспертов

Professionals in the Industry

Преподаватель курса