courseraБизнес

Using Surveys To Improve Your Customer Service

Курс от Alex Genadinik

Уровень не указан≈ 1.2 чАнглийский

О курсе

Learn how to create effective customer surveys to aid your customer service, how to technically put together a feedback form, and what kinds of questions can be most effective at getting you true insight about the experience of your customers. Also, about how to structure customer research initiatives so that your customer research methods match your business goals, and are ultimately effective.

Навыки, которые вы освоите

Survey Creation Customer experience improvement Interrigatories Research Methodologies Market Research Surveys User Feedback Client Support User Research Customer Insights

Программа курса

3 модулей · 10 учебных материалов

01Welcome and introduction3 материалов

Welcome and introductionВидео Challenges with surveys, polls or interviews in your product researchВидео Creating an account in Google Docs so we can use Google FormsВидео

02Using a customer feedback form for customer support4 материалов

Multi-page forms to create your customer satisfaction surveyВидео

Учитесь у экспертов

Alex Genadinik

Преподаватель курса