К содержимому
learnspaceYOUR NEXT CHAPTER
ПРОСТРАНСТВО ОБУЧЕНИЯ
ГлавнаяКаталог курсовМоё обучениеCoursera

Знания без границ

Учитесь у лучших университетов и компаний мира.

Открыть Coursera
Интеграция
Пространство университета
Моё пространствоСтраница курса
↵
ЯЛичный кабинетСтудент
© 2026 LearnSpaceКаждый день — возможность узнать больше.Помощь
Virtual Negotiation, Objections And Closing Deals · LearnSpace
Назад в каталог
courseraБизнес

Virtual Negotiation, Objections And Closing Deals

Курс от The Expert Academy
Средний≈ 11.6 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

This course develops the negotiation, objection-handling, and closing strategies required to progress deals successfully within remote selling environments. Learners explore negotiation psychology, collaborative influence techniques, and customer-centric approaches that strengthen digital sales conversations and long-term client relationships. By the end of the course, learners will be able to negotiate more confidently online, manage objections effectively, and guide remote sales opportunities toward successful outcomes.

Навыки, которые вы освоите

NegotiationOvercoming ObjectionsCustomer RetentionCollaborationInside SalesSales PresentationDigital CommunicationsGeneral Sales PracticesRapport BuildingPresentationsSales ManagementVirtual NetworkingSales PresentationsTrustworthinessSalesVirtual EnvironmentCustomer Relationship BuildingSelling TechniquesClosing (Sales)Relationship Building

Программа курса

5 модулей · 117 учебных материалов

01Leadership Skills: Build Collaborative Negotiation Strategies And Prepare For Successful Outcomes41 материалов
Lesson Descriptions: Build Collaborative Negotiation Strategies And Prepare For Successful OutcomesЧтениеWelcome And Course OverviewВидеоWhy Good Negotiation Practice Leads To Better RelationshipsВидеоShameless Book PlugВидео

Учитесь у экспертов

The Expert Academy

Преподаватель курса

Virtual Negotiation, Objections And Closing Deals
В каталоге вашей программы

Инвестируйте в себя

Новые знания — в удобное для вас время.

Начать на Coursera

Обучение откроется на Coursera
в новой вкладке

Обучение на Coursera

≈ 11.6 ч

5 модулей

Язык: Английский

Часть программы вашего университета
Millie's Cookie StoryВидео
Exercise 1: Intentions / Objectives For This ProgrammeВидео
Negotiation Is NotВидео
Distinguishing Negotiation From HagglingВидео
Exercise 2: Giving Structure To Your NegotiationsВидео
Applying Collaborative Negotiation StrategiesЗадание
Step One – Preparing Yourself For Collaborative NegotiationВидео
Exercise 3: Securing Commitment To NegotiateВидео
The 4 P'sВидео
The Importance Of PersonalityВидео
We, Then MeВидео
Exercise 4: The 4 P'sВидео
Step Two – Preparation: Understanding The Power Of VariablesВидео
Video Examples Of Creativity In VariablesВидео
Exercise 5: Understanding The Power Of VariablesВидео
Using The WIN MatrixВидео
Exercise 6: Write Your WIN MatrixВидео
Step Three – Understanding Your Partner's Point Of ViewВидео
Example Story: Maps Of The World - Dyl's DenВидео
Exercise 7: Stepping Into Your Partner's ShoesВидео
Step Four – DiscussingВидео
Co-Active Listening: Are You Really Listening?Видео
The Power Of PauseВидео
Exercise 8: Using Open QuestionsВидео
Exercise 9: Going Above And Beyond Their Wildest DreamsВидео
Exercise 10: Socratic QuestioningВидео
Exercise 11: Creating A Discussion Agreement StatementВидео
Step Five – ProposingВидео
Exercise 12: Putting Your Proposal Into WritingВидео
Step Six – BargainingВидео
Exercise 13: Creating A Bargaining Agreement StatementВидео
The Power Of SilenceВидео
Exercise 14: Developing Your Time-Out StrategyВидео
Step Seven – AgreeingВидео
The Written ColumboВидео
Exercise 15: Drafting An "Agreement In Principle"Видео
Collaborative Negotiation Knowledge CheckЗадание
02Leadership Skills: Understand Personality, Negotiation Psychology And Advanced Bargaining Techniques26 материалов
Lesson Descriptions: Understand Personality, Negotiation Psychology And Advanced Bargaining TechniquesЧтениеIntroduction: The Missing LinkВидеоExercise 16: Noticing Your ThinkingВидеоWhat This Means In Your NegotiationsВидеоWhy Personality?ВидеоIntroducing The 4 ColoursВидеоIntroducing The 8 AspectsВидеоInspiration Vs Discipline-DrivenВидеоExercise 17: Teddy BearВидеоBig Picture Vs Down To EarthВидеоExercise 18: Football Club TripВидеоPeople-Focused Vs Outcome-FocusedВидеоSplash AppВидеоExercise 19: Completing Your Own AssessmentВидеоNegotiation With Different Personality TypesВидеоApplying Personality And Persuasion Techniques In NegotiationЗаданиеUsing The Seven Steps At HomeВидеоNibbling: The ColumboВидеоThe FlinchВидеоThe Red HerringВидеоHigher AuthorityВидеоThe Reluctant Buyer/SellerВидеоThe Best Of A Bad ChoiceВидеоNegotiation Psychology And Bargaining Knowledge CheckЗаданиеProject: Structured Negotiation PracticeЧтениеNegotiating Pricing During A Virtual Sales DiscussionDIALOGUE
03Negotiation: Use Collaborative Strategies To Maximise Sales Success And Build Customer Relationships14 материалов
Lesson Descriptions: Using Collaborative Strategies To Maximise Sales SuccessЧтениеWorksheets: Collaborative Negotiation And Relationship BuildingЧтениеIntroductionВидеоPreparation, Preparation, PreparationВидеоBuilding Rapport And Active Listening In The Discussion PhaseВидеоCrafting Irresistible Proposals Using Creative VariablesВидеоApplying Collaborative Negotiation Techniques Within Remote Sales DiscussionsЗаданиеNavigating The Bargaining TableВидеоClosing The Deal With ConfidenceВидеоDeveloping A Win-Win MindsetВидеоInteractive ProjectЧтениеCollaborative Negotiation And Stakeholder Alignment Knowledge CheckЗаданиеProject: Collaborative Negotiation Strategy And Reflection ЧтениеResolving Stakeholder Concerns During A Remote NegotiationDIALOGUE
04Sales Skills: Learn Proven Sales Techniques To Confidently Close More Deals23 материалов
Lesson Descriptions: Sales Techniques To Close More DealsЧтениеIntroductionВидеоEverybody SellsВидеоTaking The Fear Out Of SellingВидеоThought Exercise: Gut FeelВидеоYou Need To BelieveВидеоExercise: Jumping In The Customer’s ShoesВидеоApplying Virtual Closing And Objection Handling TechniquesЗаданиеDon't Focus On ClosingВидеоABC (Attunement, Buoyancy And Clarity)ВидеоDid You Always Dream of Being in Sales?ВидеоExercise: The NotebookВидеоMaslow's Hierarchy Of NeedsВидеоLearning From Coca-ColaВидеоWhy The Buyer's State Of Mind MattersВидеоWhy Your State Of Mind MattersВидеоMood FluctuationsВидеоThe Customer's Decision-Making ProcessВидеоExercise: What Is The Customer Thinking?ВидеоPrepare, Connect, Probe, Match, Agree, CloseВидеоChecklistВидеоVirtual Closing And Objection Handling Knowledge CheckЗаданиеProject: Mindful Sales ConnectionЧтение
05Sales Skills: Implement A Customer-Centric Sales Strategy To Maximise Retention And Growth13 материалов
Lesson Descriptions: Implement A Customer-Centric Sales Strategy To Maximise Retention And GrowthЧтениеWorksheets: Customer Retention And Relationship Growth StrategiesЧтениеSales-Driven Customer Success Manager: Merging Success And Sales RolesВидеоOnboarding To Advocacy: Cultivating Long-Term Customer Partnerships ВидеоCross-Selling And Upselling Techniques For CSMsВидео Measuring Success: KPIs for Customer SuccessВидеоApplying Customer Success And Retention TechniquesЗаданиеUsing Data To Drive Customer Engagement And GrowthВидеоCollaborative Success: Aligning Sales And Customer Teams ВидеоCustomer Retention And Relationship Growth Knowledge CheckЗаданиеProject: Mastering Customer Success For Long-Term GrowthЧтениеManaging A Remote Client Retention ConversationDIALOGUEDaniel Reed, Senior Sales Executive Negotiating A Remote Client AgreementDIALOGUE