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Shopify Success: Managing Customers and Enhancing Experience · LearnSpace
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Shopify Success: Managing Customers and Enhancing Experience

Курс от John Wiley & Sons
Средний≈ 6.1 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Shopify Success: Customer Service & UX Optimization teaches strategies to enhance customer relationships and elevate your store’s user experience. It emphasizes the importance of exceptional service and loyalty-building in a competitive e-commerce landscape. Learners will gain practical skills to manage interactions, implement personalization, and optimize inventory and order processes. These skills enable a seamless shopping experience that increases customer satisfaction and repeat business. What sets this course apart is its combination of theory and hands-on applications. Real-world examples, quizzes, and actionable insights ensure learners can immediately apply concepts to their Shopify stores. Ideal for e-commerce entrepreneurs, store managers, and Shopify users with basic familiarity with online retail. No advanced technical background is required. This course is part two of a three-course Specialization designed to provide a comprehensive learning pathway in this subject area. While it delivers standalone value and practical skills, learners seeking a more integrated and in-depth progression may benefit from completing the full Specialization. From Shopify For Dummies Copyright © 2022 John Wiley & Sons Australia, Ltd Used by arrangement with John Wiley & Sons, Inc.

Навыки, которые вы освоите

Order FulfillmentRetail ManagementUser ResearchMarketing StrategiesInventory ControlLoyalty ProgramsCustomer RetentionDigital MarketingOrder ProcessingBusinessOrder ManagementInventory and WarehousingCustomer experience improvementOrder DeliveryInventory ManagementCustomer AnalysisE-CommerceRetail Store OperationsCustomer InsightsAI Personalization

Программа курса

7 модулей · 54 учебных материалов

01What's the Difference? Customer Service and Customer Experience6 материалов

Mastering Customer Interactions: From Service Channels to Experience Excellence

OverviewВидеоIntroductionЧтениеCustomer service channels to considerЧтениеUsing Customer Service MetricsЧтение

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Wiley Skills Network

Преподаватель курса

Shopify Success: Managing Customers and Enhancing Experience
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Обучение на Coursera

≈ 6.1 ч

7 модулей

Язык: Английский

Часть программы вашего университета
Providing an excellent customer experienceЧтение
Customer Service and Customer Experience FundamentalsЗадание
02Reviews, Customer Loyalty and User-Generated Content10 материалов

Building Trust and Loyalty: Harnessing Reviews and Customer Insights on Shopify

OverviewВидеоIntroductionЧтениеOffsite customer reviewsЧтениеSelecting a review platform to use with ShopifyЧтениеWhy Loyalty MattersЧтениеLoyalty, referral programs and ShopifyЧтениеUtilizing User-Generated ContentЧтениеCustomer Reports: Loyal and At-risk CustomersЧтениеCustomizing your customer reportsЧтениеCustomer Value and Engagement InsightsЗадание
03Understanding the User Experience6 материалов

Crafting Seamless Shopping Journeys: UX Strategies for Online Stores

OverviewВидеоIntroductionЧтениеConsidering the theoryЧтениеConducting user researchЧтениеMonitoring and maintaining your page speedЧтениеUser Experience FundamentalsЗадание
04Getting Personal: Personalizing Your Website8 материалов

Crafting Unique Shopping Journeys with Personalization Tools

OverviewВидеоIntroductionЧтениеTailoring Your Store to Suit Your CustomersЧтениеProduct recommendationsЧтениеPersonalize by locationЧтениеMaking gift cards available for purchaseЧтениеGiving Little Unexpected ExtrasЧтениеEnhancing Customer Experience Through Website PersonalizationЗадание
05Stocked Up: Buying, Receiving and Managing Inventory8 материалов

Mastering Inventory: From Purchase Orders to Smart Stock Management

OverviewВидеоIntroductionЧтениеStarting from Scratch: Your First Purchase OrderЧтениеStoring Your InventoryЧтениеLayout and designЧтениеMaking products available to your sales channelsЧтениеUsing Inventory ReportsЧтениеStock Management FundamentalsЗадание
06So, You've Received an Order — Now What?8 материалов

Mastering Shopify Order Management: From Processing to Prevention

OverviewВидеоIntroductionЧтениеThe Three Stages of an Online OrderЧтениеCreating Draft Orders for CustomersЧтениеManaging OrdersЧтениеContacting a customer about their orderЧтениеChecking an Order for FraudЧтениеManaging Orders and Preventing Fraud in ShopifyЗадание
07From Here to There: Fulfilling Your Orders8 материалов

Mastering Order Fulfillment: From Automation to Local Pickup

OverviewВидеоIntroductionЧтениеFulfilling your orders automaticallyЧтениеActivating a custom fulfillment serviceЧтениеPrinting Shipping Labels and Customs FormsЧтениеPrinting a customs declaration formЧтениеUsing Local PickupЧтениеOrder Fulfillment and Logistics EssentialsЗадание