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Workplace Communication & Collaboration · LearnSpace
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Workplace Communication & Collaboration

Курс от Chegg Skills
Начальный≈ 6.6 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Workplace Communication & Collaboration helps learners build the professional communication and interpersonal skills needed to succeed in today's workplace. Through practical scenarios and applied activities, learners develop strategies for communicating clearly, listening actively, participating effectively in meetings, and building productive working relationships. The course explores essential workplace dynamics, including verbal and nonverbal communication, professional email etiquette, conflict resolution, organizational politics, trust-building, and professional networking. Learners examine how communication influences collaboration while developing techniques for navigating workplace relationships with confidence and professionalism. By the end of the course, learners will be prepared to communicate effectively across a variety of workplace situations, strengthen collaboration with colleagues and stakeholders, and build professional relationships that support long-term career success.

Навыки, которые вы освоите

Active ListeningCommunicationConflict ManagementRelationship BuildingNon-Verbal CommunicationProfessional NetworkingTeam CollaborationMeeting FacilitationVerbal Communication SkillsEmpathy & Emotional IntelligenceBusiness CommunicationEmotional IntelligenceHonestyNegotiationInterpersonal CommunicationsProfessionalismProfessional DevelopmentCollaborationTeamworkTrustworthiness

Программа курса

2 модулей · 142 учебных материалов

01Workplace communication and dynamics49 материалов

Module overview: Welcome to workplace communication and dynamics ​

Module overview: Welcome to workplace communication and dynamics ​ЧтениеOverviewЧтениеGet ready to navigate workplace communicationЧтениеPause and reflect: Reflecting on workplace communication and dynamics​DIALOGUE

Учитесь у экспертов

Barry Finder

VP of Operations

Workplace Communication & Collaboration
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Обучение на Coursera

≈ 6.6 ч

2 модулей

Язык: Английский

Часть программы вашего университета
Scenario: Reflecting on workplace communication dynamicsDIALOGUE

Professional communication

Professional communicationЧтениеKey termsЧтениеProfessional communication in the workplaceЧтениеProfessional communication equals successЧтениеSay it right: How to communicate like a proЧтениеWatch and learnЧтениеKnowledge check: Professional communicationЗаданиеBenefits of professional communicationЧтениеProfessional communication: Clarity, tone, and respectDIALOGUEKey takeawaysЧтение

Practice: Communication scenario

Practice: Communication scenario​ЧтениеReminder: How to communicate at workЧтениеWalkthrough with an expertЧтениеPractice clear and respectful verbal messagesDIALOGUEKey takeawaysЧтение

Active listening

Active listeningЧтениеKey termsЧтениеThe role of active listeningЧтениеHow to actively listen​ЧтениеWatch and learnЧтениеKnowledge check: Active listening​ЗаданиеActive listening examples​ЧтениеPracticing active listening​DIALOGUEKey takeawaysЧтение

Practice: Listening exercise

Practice: Listening exerciseЧтениеReminder: How to actively listen​ЧтениеWalkthrough with an expertЧтениеPracticing active listening skills​DIALOGUEKey takeawaysЧтение

Nonverbal Communication

Nonverbal communicationЧтениеKey termsЧтениеNonverbal communicationЧтениеReading the room: Nonverbal cuesЧтениеWatch and learnЧтениеKnowledge check: Nonverbal communicationЗаданиеUsing nonverbal cues at work​ЧтениеNonverbal communication - workplace interactionsDIALOGUEKey takeawaysЧтение

Practice: Body language analysis

Practice: Body language analysis​ЧтениеNonverbal cues that shape communicationЧтениеWalkthrough with an expertЧтениеNow you tryЧтениеAnalyzing nonverbal cues in professional communicationDIALOGUEKey takeawaysЧтение
02Navigating organizational politics93 материалов

Module overview: Welcome to navigating organizational politics

Module overview: Welcome to navigating organizational politicsЧтениеOverviewЧтениеGet ready to navigate workplace dynamics​ЧтениеPause and reflectDIALOGUE

Workplace politics

Workplace politics ЧтениеKey termsЧтениеNavigating workplace politicsЧтениеWhy workplace politics matterЧтениеThe impact of workplace politicsЧтениеWatch and learnЧтениеKnowledge check: The impacts of bias and influence​ЗаданиеWorkplace politics in actionDIALOGUEKey takeawaysЧтение

Practice: Politics reflection

Practice: Politics reflectionЧтениеReminder: The impact of workplace politics​ЧтениеWalkthrough with an expertЧтениеNavigating workplace politics: Scenario reviewDIALOGUEKey takeawaysЧтение

Sources of workplace politics

Sources of workplace politicsЧтениеKey termsЧтениеUnderstanding the sources of workplace politicsЧтениеHow to prevent role ambiguityЧтениеHow to prevent favoritism​ЧтениеHow to prevent office gossipЧтениеHow to handle cultural dynamics

Practice: Source identification

Practice: Source IdentificationЧтениеReminder: Preventing workplace politicsЧтениеWalkthrough with an expertЧтениеApplying preventive strategies for workplace politicsDIALOGUEKey takeawaysЧтение

Power dynamics

Power dynamicsЧтениеKey termsЧтениеUnderstanding power dynamicsЧтениеPower dynamics that shape your workdayЧтениеWatch and learnЧтениеKnowledge check​: Leadership stylesЗаданиеRecognizing power dynamics at work

Practice: Power dynamics

Practice: Power DynamicsЧтениеReminder: How to use power dynamics to build trust and collaborationЧтениеWalkthrough with an expertЧтениеAnalyzing power dynamicsDIALOGUEKey takeawaysЧтение

Building trust & transparency

Building trust and transparencyЧтениеKey termsЧтениеWhat trust and transparency look likeЧтениеHow to build trust and transparency at workЧтениеWatch and learnЧтениеKnowledge check​: Building trust through psychological safetyЗадание

Practice: Trust & transparency

Practice: Trust and transparency​ЧтениеReminder: How to build trust and transparency at work​ЧтениеWalkthrough with an expertЧтениеBuilding trust and transparency in the workplaceDIALOGUEKey takeawaysЧтение

Conflict management

Conflict managementЧтениеKey termsЧтениеUnderstanding conflict management​ЧтениеComparing conflict managementЧтениеWatch and learnЧтениеKnowledge check: Conflict management strategiesЗаданиеApplying conflict management strategies

Practice: Conflict Resolution

Practice: Conflict resolutionЧтениеReminder: How to manage conflictЧтениеWalkthrough with an expertЧтениеResolving conflicts in workplace scenariosDIALOGUEKey takeawaysЧтение

Networking benefits

Networking benefits ЧтениеKey termsЧтениеMaking connectionsЧтениеNetworking: Build and growЧтениеThe plan: Building your network​ЧтениеWatch and learnЧтениеKnowledge check: Informational interviews

Practice: Networking plan

Practice: Networking planЧтениеReminder: Building your networking planЧтениеWalkthrough with an expertЧтениеBuilding your networking planDIALOGUEKey takeawaysЧтение

Module summary and assessment: Navigating organizational politics

Module summary and assessment: Navigating organizational politicsЧтениеAssessment: Navigating organizational politicsЗаданиеIdentifying and resolving workplace dynamicsDIALOGUEReflecting on workplace politicsDIALOGUEWhat you've learned in this moduleЧтение
Чтение
How to handle resource allocation​Чтение
Watch and learnЧтение
Knowledge check: Understanding role ambiguityЗадание
Preventing workplace politics: A practical guideDIALOGUE
Key takeawaysЧтение
DIALOGUE
Key takeawaysЧтение
Identifying trust and transparency in workplace relationshipsDIALOGUE
Key takeawaysЧтение
DIALOGUE
Key takeawaysЧтение
Задание
Building your professional networkDIALOGUE
Key takeawaysЧтение