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Workplace Feedback Essentials · LearnSpace
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Workplace Feedback Essentials

Курс от Chegg Skills
Начальный≈ 13.2 чАнглийский
О курсеНавыкиПрограммаПреподаватели

О курсе

Workplace Feedback Essentials equips learners with the practical communication skills needed to give, receive, and apply feedback that strengthens workplace relationships and improves performance. Through hands-on activities and realistic workplace scenarios, learners build confidence in delivering constructive feedback, navigating difficult conversations, and fostering a culture of continuous improvement. Throughout the course, learners explore proven techniques for preparing feedback conversations, communicating with empathy and professionalism, adapting feedback to different situations, and responding productively when receiving feedback. They also examine how effective feedback supports collaboration, trust, conflict resolution, and individual growth within teams and organizations. By the end of the course, learners will be prepared to lead meaningful feedback conversations, strengthen workplace communication, and use feedback as a practical tool for improving collaboration, engagement, and performance.

Навыки, которые вы освоите

Constructive FeedbackCollaborationTeam CollaborationCommunication StrategiesConflict ManagementInterpersonal CommunicationsProfessional DevelopmentVerbal Communication SkillsBusiness Relationship ManagementRelationship BuildingTeamworkLeadershipProductivityRecognizing OthersBusiness CommunicationPerformance ManagementCommunicationEmotional IntelligenceTeam ManagementActive Listening

Программа курса

2 модулей · 147 учебных материалов

01How to give clear feedback 81 материалов

Module Overview: Welcome to how to give clear feedback​

Welcome to how to give clear feedback​ЧтениеOverviewЧтениеGet ready to give clear feedback​ЧтениеPause and reflect: Clear feedback strategies for professional developmentDIALOGUE

Учитесь у экспертов

Barry Finder

VP of Operations

Workplace Feedback Essentials
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Обучение на Coursera

≈ 13.2 ч

2 модулей

Язык: Английский

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Scenario: Reflecting on feedback and communicationDIALOGUE

Preparing and structuring feedback delivery

Preparing and structuring feedback deliveryЧтениеKey termsЧтениеPreparing for effective feedback delivery​ЧтениеBest practices for preparing and structuring feedback​ЧтениеWatch and learnЧтениеKnowledge check: Understanding feedback preparation and structuring​ЗаданиеChoosing the right feedback methodЧтениеNow you try: Feedback preparation and structuring​DIALOGUEKey takeawaysЧтение

Practice: Planning feedback delivery

Practice: Planning feedback deliveryЧтениеBest practices for structuring feedback​ЧтениеReminder: Applying the SBI model ​ЧтениеWalkthrough with an expertЧтениеNow you try:​ Structuring feedback to align with workplace goals​DIALOGUEKey takeawaysЧтение

Techniques for delivering constructive feedback

Techniques for delivering constructive feedbackЧтениеKey termsЧтениеPractical techniques for delivering constructive feedback​ЧтениеTechniques for constructive feedback​ЧтениеWatch and learnЧтениеKnowledge check: Understanding constructive feedback techniques​ЗаданиеExamples of feedback techniques​ЧтениеNow you try ​: Mastering constructive feedback delivery techniquesDIALOGUEKey takeawaysЧтение

Practice: Delivering constructive feedback

Practice: Delivering constructive feedback​ЧтениеReminder: Examples of feedback techniques​ЧтениеWalkthrough with an expertЧтениеNow you try: ​Applying techniques for constructive feedback​DIALOGUEKey takeawaysЧтение

Tailoring feedback for performance improvement

Tailoring feedback for performance improvement ​ЧтениеKey termsЧтениеAdapting feedback strategies ​ЧтениеFeedback strategies for professional growth​ЧтениеWatch and learnЧтениеKnowledge check: Understanding feedback for professional development​ЗаданиеTailoring feedback for individuals and teams​ЧтениеFeedback for individuals and teams​ЧтениеNow you try: Tailoring feedback for targeted performance improvementDIALOGUEKey takeawaysЧтение

Practice: Refining feedback for professional development

Practice: Refining feedback for professional developmentЧтениеFeedback strategies for professional growth​ЧтениеWalkthrough with an expertЧтениеNow you try: Refining feedback for targeted professional developmentDIALOGUEKey takeawaysЧтение

Facilitating constructive feedback conversations in teams

Facilitating constructive feedback conversations in teamsЧтениеKey termsЧтениеFacilitating constructive feedback in teams​ЧтениеFeedback facilitation strategies​ЧтениеWatch and learnЧтениеKnowledge check: Understanding strategies for team feedback conversations​ЗаданиеNow you try: Facilitating constructive team feedback conversations​DIALOGUEKey takeawaysЧтение

Practice: Leading team feedback sessions

Practice: Leading team feedback sessions​ЧтениеReminder: Feedback facilitation strategies​ЧтениеWalkthrough with an expertЧтениеNow you try: Leading virtual team feedback sessions​DIALOGUEKey takeawaysЧтение

Overcoming resistance to feedback

Overcoming resistance to feedbackЧтениеKey termsЧтениеOvercoming resistance​ЧтениеHow to overcome feedback resistanceЧтениеWatch and learnЧтениеKnowledge check: Understanding strategies for overcoming feedback resistance​ЗаданиеSigns of feedback resistanceЧтениеNow you try: Overcoming resistance to feedback​DIALOGUEKey takeawaysЧтение

Practice: Responding to feedback resistance

Practice: Responding to feedback resistance​ЧтениеReminder: Overcoming resistance to feedbackЧтениеWalkthrough with an expertЧтениеNow you try: ​Responding to feedback resistanceDIALOGUEKey takeawaysЧтение

Module summary and assessment: How to give clear feedback

Module summary and assessment: How to give clear feedbackЧтениеAssessment: How to give clear feedbackЗаданиеPart 2 : Coursera AI​ Mastering constructive feedback in the workplaceDIALOGUEPause and reflect How to give clear feedbackDIALOGUEWhat you've learned in this moduleЧтение
02Using feedback to improve workplace communication66 материалов

Module overview: Using feedback to improve workplace communication​

Welcome to Using feedback to improve workplace communication​ЧтениеOverviewЧтениеConsider the importance of feedbackЧтениеPause and reflect:Using Feedback to Improve Workplace Communication DIALOGUE

Feedback in conflict resolution

Feedback in conflict resolutionЧтениеKey termsЧтениеThe role of feedback in conflict resolutionЧтениеFeedback in the conflict resolution process​ЧтениеWatch and learnЧтениеKnowledge check: Understanding feedback in the conflict resolution processЗаданиеNow you try: Resolving workplace conflicts with feedbackDIALOGUEKey takeawaysЧтение

Practice: Delivering feedback for conflict resolution

Practice: Delivering feedback for conflict resolution​ЧтениеReminder: Feedback in the conflict resolution process​ЧтениеWalkthrough with an expertЧтениеNow you try: Addressing shift conflicts through team feedback​DIALOGUEKey takeawaysЧтение

Creating a feedback culture

Creating a feedback cultureЧтениеKey termsЧтениеBuilding a feedback culture in organizationsЧтениеApproaches to building a feedback culture​ЧтениеWatch and learnЧтениеKnowledge check: Understanding feedback cultureЗадание

Practice: Encouraging feedback in teams

Practice: Encouraging feedback in teamsЧтениеReminder: Approaches to building a feedback culture​ЧтениеWalkthrough with an expertЧтениеNow you try​: Practice encouraging feedback in teamsDIALOGUEKey takeawaysЧтение

Feedback loops for continuous improvement

Feedback loops for continuous improvementЧтениеKey termsЧтениеUnderstanding feedback loops ​ЧтениеThe feedback loop processЧтениеWatch and learnЧтениеKnowledge check: Understanding feedback loops for continuous improvementЗадание

Practice: Feedback loops

Practice: Feedback loops​ЧтениеFeedback loops for professional growth​ЧтениеReminder: The feedback loop process​ЧтениеWalkthrough with an expertЧтениеNow you try​: Apply feedback loops for professional development​DIALOGUEKey takeawaysЧтение

Feedback and leadership communication

Feedback and leadership communicationЧтениеKey termsЧтениеIntroduction to feedback in leadership​ЧтениеFeedback techniques to inspire growth​ЧтениеWatch and learnЧтениеKnowledge check:Understanding feedback's role in leadership​Задание

Practice: Leadership feedback

Practice: Leadership FeedbackЧтениеReminder: Feedback techniques to inspire growth​ЧтениеWalkthrough with an expertЧтениеNow you try: Providing feedback to inspire growth ​DIALOGUEKey takeawaysЧтение

Module summary and assessment: Using feedback to improve workplace communication

Module summary and assessment: Using feedback to improve workplace communication​ЧтениеAssessment: Using feedback to improve workplace communicationЗаданиеImproving workplace communication with feedback​DIALOGUEUsing feedback to improve workplace communicationDIALOGUEWhat you've learned in this module​Чтение
The power of recognition in a feedback cultureЧтение
The benefits of a culture of recognitionЧтение
Now you try: Building an open and safe feedback cultureDIALOGUE
Key takeawaysЧтение
Types of feedback loops​Чтение
Now you try :Understanding feedback loops for continuous improvement​DIALOGUE
Key takeawaysЧтение
The impact of feedback on teams​Чтение
Now you try: Leveraging feedback for effective leadership communication​DIALOGUE
Key takeawaysЧтение